Position Title: Manager, Testing Salary Range: $116,390 - $133,900 Department: Technology Reports to: Director of Software Architecture and Applications Location: Remote Schedule: M-F, 35 hours Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Testing Manager is responsible for upholding our commitment to software quality, especially within contact center solutions. This role creates dynamic testing strategies, leads a team of QA engineers, ensures coverage across platforms including Salesforce, and delivers meaningful metrics to stakeholders. The Testing Manager plays a crucial role in risk assessment, communication with stakeholders, and maintaining testing standards. Duties/Responsibilities: + Design and maintain testing strategies and frameworks, focusing on contact center solutions. + Lead the QA engineer team and manage each team member's career and technical growth. + Collaborate with developers to ensure comprehensive test coverage across platforms, including Salesforce. + Analyze test results, especially from contact center environments, and recommend improvements. + Efficiently allocate resources for optimal performance. + Keep stakeholders informed of progress and challenges. + Uphold testing standards and best practices. + Identify potential risks and uncertainties associated with testing activities and develop mitigation strategies. Required Skills/Abilities: + Mastery in formulating and executing test strategies. + Knowledge of various testing types and methodologies. + Experience with test management tools (e.g., JIRA). + Experience in team management and mentorship. + Understanding of both manual and automated testing. Required Qualifications: + Bachelor’s degree in related field or 10 years of equivalent experience. + 7+ years of experience in software testing. + 2+ years of experience managing a team. + Lean Six Sigma certification preferred but not required. Physical Requirements: + Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks + Must be able to remain in a stationary position more than 50% of the time while reviewing data on a screen Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. "Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"