You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Manager of Third Party Governance and Partner Management, International Acquisition CoE, ICS will be responsible for identifying, owning, and evaluating the relationships with our key onboarding partners across the International Markets. Working in close collaboration with local market teams, Operational Excellence, New Product Development, the partners (namely Arkwright), and EDDS, the remit is focused on ensuring we can continue to leverage third party partners for Onboarding activities with the right level of business risk.

Reporting to the Director Alternative Onboarding Models, Acquisition CoE ICS, this role will suit someone who enjoys working in a diverse, fast-paced team, focused on building the future for American Express. 

How will you make an impact in this role?

You'll be responsible for the ownership and management of the governance framework for our Onboarding partners and expected to deliver results to:

 Own the strategy and evaluation framework to determine the scope and risk tradeoffs of working with third parties, including responsibility for alignment with Senior ICS Leadership Foster strong relationships with third party partners to achieve mutual success and align objectives for long-term growth and collaboration Ensure ongoing governance as it relates to these key third parties, including TLM, AEMP54, PRSA, etc.  Monitor ongoing performance of the third parties and explore expansion of third party strategy for ICS Conduct thorough risk assessments to identify potential gaps and develop strategies to mitigate business risks effectively Support contract negotiation for additional services with these partners Minimum Qualifications:  Tenured Marketing professional with experience in third party management and experience or knowledge of existing third party governance practices Strong technical understanding of onboarding experiences Strong interpersonal and communication skills, including comfort with presenting to senior leaders Empathy for customer, colleagues, and ability to see multiple perspectives and foster the diversity and multicultural environment we embrace as a company Preferred Qualifications:  Positive and energetic attitude and work ethic  A creative thinker who concisely articulates new ideas, persuades and gains followership, especially as it relates to operational process innovation Ability to progress key projects in a complex and environment and manage multiple stakeholders simultaneously Strong project management skills Extensive knowledge of American Express Cards products, services, and benefits, and/or understanding of the Financial Services Industry Experience working/living in non-native countries or cultures is encouraged, but not required

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.