Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

8B+ earned since Patreon's inception

30M free new memberships in the first year of launching that option, and

10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Manager, Trust and Safety to support our mission.

This role is based in San Francisco, New York, or Remote in the United States and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

This role is a T&S Vertical Lead role owning three issue verticals: Hate Speech, Dangerous Orgs, and Inauthentic Behavior (mis/disinformation).

Lead a team of Hate Speech, Dangerous Orgs, and Inauthentic Behavior project managers and operation specialists focused on building efficiency and scale on Patreon. Scope includes strategy and operational delivery around detection, enforcement, and external partnerships.

Represent and advocate for support needs with product development teams, policy, legal, design, and engineering teams within Patreon

Work with associated T&S teams to determine support requirements, analyze processes and tools, and drive the delivery of efficient support based on organizational goals, current operations, and understanding of new abuse on- and off-platform.

Ensure Product and Engineering teams have full Vertical support and adequate Vertical guidance when designing and launching creator and and community features. 

Support emergent, complex Vertical needs. Work closely with cross-functional teams from Policy, Engineering, Product, ML, Design, Data Science, Operations, Legal, Finance, and more.

Develop operational metrics and strategic OKRs related to your function

About You

Leadership: Experience leading and training high-performing teams comprised of individual contributors. Track record of attracting, developing, and retaining top talent. Experience managing large cross-functional projects and workshops.

Program Management: Experience leading multiple global programs within a complex tech company. Experience working in a global setting with Product or Engineering leadership.

Trust & Safety: Track record of driving results in UGC or community platform across a range of complex issues such as child safety, adult content, hate speech, harassment, violent extremism, and misinformation.

Process design and process improvement: Track record of designing, owning, and improving resilient processes cutting across multiple cross-functional teams. 

Proficiency with some or all of these technologies: Slack, Notion, Figma, Mode, Atlassian/Jira, Tableau. Alternatively, you are comfortable rapidly learning about these and other new technologies, and can train others how to use them.

Excellent problem solving, analytical, and presentation skills, with an exceptional ability to multitask and prioritize.

Ability to distill complex issues into structured frameworks and concrete action plans.

Strong business acumen with the ability to translate between strategic business decisions and their operational implications.

Team player and a fast learner with a creative, empathetic, and fun attitude.

Extremely comfortable with ambiguity.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

Put Creators First | They’re the reason we’re here. When creators win, we win. 

Build with Craft | We sign our name to every deliverable, just like the creators we serve.

Make it Happen | We don’t quit. We learn and deliver. 

Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.