Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

This individual is a full-stack user experience designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. The designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients.

The Design Manager should have research experience, and a fluency to ‘speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design. 

Potential candidates should be highly motivated and people-oriented, motivated to help clients and partners bring new solutions to life, from imagination to commercialization solving user pain points and delivering compelling corporate, commercial and consumer payments and money movement experiences of the future.

 

Essential Functions

Execute of high-quality client immersions, discoveries, design sprints, and co-creation engagements (through all phases of design) in partnership with the VCA Consultants.Collaborate with cross-functional teams to understand project requirements and deliver designs that meet business objectives.Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable design tools and assets for our practice.Support the planning and execution of hands-on research activities (qualitative and quantitative) to gain customer insights to fuel our co-creation process.Be proactive in advocating for design research and user needs through delivering engaging and actionable insights.Ability to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies, and quickly propose possible solutions to UX issues.Strong hands-on designer with fluency across design specializations and deep dive expertise in one or more of the following areas: prototyping, research, UI, front end development, facilitation, product design.Support design operations needs as required including but not limited to RFPs, vendor relationships, design briefs, global design initiatives, and others.Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa products, services, and capabilities to effectively design for our clients and partners.Work with our cross-functional advisory, product, technology, and business teams to ensure alignment and project success.Coordinate and provide direction to third-party design agencies all the activities required for each engagement.Ensure compliance with Visa’s processes and requirements for client engagements and activities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
•5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
•6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Experience and proven track record running client engagements, demonstrating excellence in presentation skills, and strong client orientation.
•Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy.
•Strong fluency in digital design software
•Knowledgeable in human centered design thinking, service design, and user research 
•Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
•Payment industry experience preferred.
•Fluent in English and Portuguese (verbal and written), Spanish is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.