Job Description Summary: Are you a strategic leader with a passion for patient scheduling and operational excellence? Logan Health is seeking a Manager of Patient Scheduling to lead our Centralized Scheduling team. This role is pivotal in shaping our scheduling model, driving performance metrics, and ensuring a seamless patient experience. Why Join Logan Health? + Impactful Leadership: Manage a high-performing team responsible for scheduling services across Logan Health Medical Center Clinics. + Growth & Innovation: Play a key role in onboarding new clinics into the centralized scheduling model over the next year. + Patient-Centered Operations: Ensure exceptional service by monitoring call quality, meeting key performance metrics, and handling escalations. + Collaboration & Support: Work closely with practice managers and leadership to optimize scheduling efficiency and patient access. What You’ll Do: + Lead & Develop Teams: Supervise and mentor a team of schedulers, fostering a professional and high-performance culture. + Enhance Scheduling Efficiency: Optimize centralized scheduling workflows, ensuring smooth integration of new clinics. + Monitor Performance & Quality: Oversee call metrics, customer service expectations, and recorded calls for quality assurance. + Navigate Patient Concerns: Address escalated patient complaints and coordinate resolutions with appropriate departments. + Build Tools & Training: Develop scheduling resources, training materials, and support systems for the team. What You’ll Bring: + Education & Experience: + Bachelor’s degree in healthcare or business-related field preferred OR an equivalent combination of education and experience. + Minimum of three (3) years of leadership experience required (healthcare leadership preferred). + Strong background in patient scheduling, centralized operations, or related healthcare settings. + Technical & Professional Skills: + Proficiency in Microsoft Office and the ability to develop scheduling tools and reports. + Strong understanding of HIPAA regulations and compliance requirements. + Ability to navigate patient access challenges and streamline operational processes. + Leadership & Communication: + Exceptional professionalism, problem-solving skills, and ability to manage remote and on-site staff. + Excellent interpersonal skills to foster collaboration and drive continuous improvement. Perks & Work Environment: + Work On-Site in an office conveniently located with the scheduling team. + Monday – Friday Schedule (8 AM – 5 PM), ensuring a great work-life balance. + Opportunity to Make an Impact by driving patient access, operational excellence, and staff engagement. If you’re an experienced leader ready to optimize patient scheduling operations and enhance the patient experience at Logan Health, we’d love to hear from you! Apply today and help shape the future of centralized scheduling. Shift: Day Shift - 8 Hours (United States of America) Schedule Details: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. Schedule: Monday – Friday, 8:00 AM – 5:00 PMWork Type: On-site (with remote flexibility as needed) Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: + Criminal background check + Reference checks + Drug Screening + Health and Immunizations Screening + Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.