Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Customer Success team focuses on engaging, growing, and retaining our customers throughout their Mailchimp journey.

We are committed to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key infl uencers and power users to strengthen our working relationship, understand challenges and pain points, gather and document product feedback, act as advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, RevOps, Analytics, and more to provide a connected experience for our customers.

We are seeking an experienced and passionate Group Manager of Customer Success to lead a high-performing team dedicated to driving engagement and value for our most valuable mid-market customers. In this critical role, you will be a key driver of customer satisfaction, retention, and growth. You will inspire and mentor a team, fostering a culture of excellence and collaboration.