Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Trust and Safety - English

Responsibilities

Plan and implement projects from client side and Genpact (internal)​

Development, management, and governance ​

Create project plan, communication plan.​

Define project scope, goals and deliverables.​

Report and document progress, risk and success ​

Present reports to stakeholders on progress as well as problems and solutions ​

Perform project impact analysis.​

Implement and manage change when necessary to meet project outputs.​

WBR/MBR - Create and present Change Delivery slides as needed. ​

Efficiency Callouts - Coordinate with Ops Team, check and analyze data and share it with Client.​

Respond to all client requests and Genpact leadership teams on any issue which can cause Operational hindrance.​

Manage Transitions end to end.​

Client visit - Coordinate and manage client visits from an access standpoint and presentation about changing delivery.​

POC for Partner Project Management Team - Manage GRT, OG and policy changes from client projects team. ​

Track all rollouts. ​

Calculate impact of rollouts on efficiency effectiveness metrics​

Coordinate with cross-functional teams to ensure smooth rollout of projects.​

Track and Monitor Real Site Overall performance to share the call outs to clients.​

Additional Responsibilities​

Risk Comm emails ​

Process Map creation​

Help with WFM and reporting functions as and when needed.

Qualifications we seek in you

Minimum Qualifications

Strong Sense of Ownership ​

Self-motivated and execution oriented​

Ability to work on Multiple Tasks and should be flexible. ​

Team worker and should have people/peer management experience.​

Preferred Qualifications

Customer Management exposure and good presentation skills is a must.​

LEAN/Six Sigma – Trained, Tested and Certified(preferred), and preferably knowledge on Project Management​

Leading calls with Clients/ other business functions Independently​

High MS-Office skill (Advance Excel) – preferred​

Strong interpersonal Management skill​.

Ability to handle pressure - Timelines and Customer Demands​

Ability to collaborate effectively with Cross Functional Teams​

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.