There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

Within this role at United employee tools strategy and Innovation, you will be responsible to partner with Digital Technology and operating groups across the customer service delivery organization to problem solve customer and employee pain points, enable our growth strategy, prioritize innovation opportunities. This will manage development of new products, improvements, updates and fixes to employee facing tools. You will be part of the Customer Strategy and Innovation team, maintaining the team roadmap, managing work intake, and ensuring the team delivers on commitments effectively and efficiently by building relationships with stakeholders to build consensus, execute projects successfully, and facilitate measurement of success.

This is a Chicago or Houston-based hybrid role that will require weekly in office work and up to 40% travel.

· Analyze and document business requirements user stories to support company objectives, dept objectives, business processes and functional requirements

· Define user processes with supporting flow diagrams and cross functional details

· Interact with business partners, enterprise project teams, and channel teams to understand their needs and priorities

· Conduct and participate in the analysis of business processes and functional requirements

· Prepare appropriate documentation to communicate and validate the information

· Review and validate UAT test plans

· Support the UAT team during test execution

· Monitor progress of deliverables, keep dependent teams and projects informed on progress

· Leverage user ideas and feedback to continually reduce complexity and simplify process

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

Within this role at United employee tools strategy and Innovation, you will be responsible to partner with Digital Technology and operating groups across the customer service delivery organization to problem solve customer and employee pain points, enable our growth strategy, prioritize innovation opportunities. This will manage development of new products, improvements, updates and fixes to employee facing tools. You will be part of the Customer Strategy and Innovation team, maintaining the team roadmap, managing work intake, and ensuring the team delivers on commitments effectively and efficiently by building relationships with stakeholders to build consensus, execute projects successfully, and facilitate measurement of success.

This is a Chicago or Houston-based hybrid role that will require weekly in office work and up to 40% travel.

· Analyze and document business requirements user stories to support company objectives, dept objectives, business processes and functional requirements

· Define user processes with supporting flow diagrams and cross functional details

· Interact with business partners, enterprise project teams, and channel teams to understand their needs and priorities

· Conduct and participate in the analysis of business processes and functional requirements

· Prepare appropriate documentation to communicate and validate the information

· Review and validate UAT test plans

· Support the UAT team during test execution

· Monitor progress of deliverables, keep dependent teams and projects informed on progress

· Leverage user ideas and feedback to continually reduce complexity and simplify process

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):

· Bachelors Degree or equivalent work experience

· Minimum 4 years of direct experience in airport operations and/or software product management including writing/translating requirements

· Experience working with cross-functional, global teams to deliver commitments on-time and on-budget.

· Knowledge of methodologies, tools and techniques for specific products

· Strong multi-tasker, proven experience handling multiple roles and projects simultaneously.

· Excellent analysis, problem solving and decision-making skills

· Attention to detail

· Strong planning organizational skills

· Strong communication skills - verbal, written and presentation

· Proficiency with Microsoft Office

· Must be legally authorized to work in the United States for any employer without sponsorship

· Successful completion of interview required to meet job qualification

· Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):· Experienced with both agile and waterfall

· Solid knowledge of product management standard processes, functional design and application delivery methodology

· Experience using JIRA, Data Dog, or Quantum Metrics

· Knowledge of project management methodology and some project management

· Product Owner experience

· Aviation industry knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):

· Bachelors Degree or equivalent work experience

· Minimum 4 years of direct experience in airport operations and/or software product management including writing/translating requirements

· Experience working with cross-functional, global teams to deliver commitments on-time and on-budget.

· Knowledge of methodologies, tools and techniques for specific products

· Strong multi-tasker, proven experience handling multiple roles and projects simultaneously.

· Excellent analysis, problem solving and decision-making skills

· Attention to detail

· Strong planning organizational skills

· Strong communication skills - verbal, written and presentation

· Proficiency with Microsoft Office

· Must be legally authorized to work in the United States for any employer without sponsorship

· Successful completion of interview required to meet job qualification

· Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):· Experienced with both agile and waterfall

· Solid knowledge of product management standard processes, functional design and application delivery methodology

· Experience using JIRA, Data Dog, or Quantum Metrics

· Knowledge of project management methodology and some project management

· Product Owner experience

· Aviation industry knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.