Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager

Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile tea is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Data & Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data & Services.
Role
•\tManage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
•\tDevelop detailed project plans and manages all implementation processes within budget constraints
•\tTake a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
•\tDevelop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction
•\tAct as trusted business partner and project management advisor for project managers, consulting on escalations and advising on methodologies
•\tEnsure project objectives are met within agreed upon time, scope, and resources required
•\tCommunicate project updates to key stakeholders including senior leadership
•\tCreate KPI’s to measure project success
•\tConsult on new products, processes, or standards that support the business
•\tLead change planning and execution across several initiatives within D & S
•\tIdentify what is changing and communicate the “what's in if me”
•\tConduct change impact assessments, build change plan, highlight gaps, manage change needs
•\tBuild a support model to address gaps, monitor progress, and track SLA’s
•\tManage communications, provide updates, and conduct readiness assessments
•\tPrepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
•\tCreate communication and messaging to internal & external stakeholders
•\tPartner with project manager to deliver the initiative
•\tThink innovatively, challenge status quo, reinforce change, advocate for change
•\tIdentify changes & key processes, manage changes, and communicate as needed
All about you:
•\tA PMP and/or a change management certification preferred
•\tA Bachelor’s Degree in Business, Finance, or related discipline. Master’s Degree preferred.
•\tBusiness relationship leader responsible for overall relationship and deliverables across all projects
•\tExperience determining key business opportunities to lead technology projects
•\tExperience driving large scale strategic transformations through program and change management
•\tExperience in leading large global projects including selecting talent and planning/allocating resources across multiple geographies and functions
•\tExperience forecasting needs, developing strategy, and setting goals for a function
•\tExtensive experience motivating team members and coaching them through career milestones and progression
•\tExtensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
•\tHas experience leading global projects and programs across multiple geographies and functions
•\tBusiness relationship leader responsible for overall relationship and deliverables across all projects
•\tExperience working in cross-functional and large projects
•\tAdherence to forecast budgets, developing strategy and setting goals for a business function
•\tDemonstrated success building relationships and delivering results on key strategic initiatives
•\tExperience delivering presentations and engaging with senior leadership

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.