There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey

Key Responsibilities:

The Change Management Manager directly supports frontline field leaders and employees in the adoption of new tools, technologies and processes. They will be responsible for helping hire, train, prepare and support by being actively engaged in those projects and collectively delivering feedback to project owners. As a collateral owner of an above-the-wing and/or below-the-wing portfolio, this individual will be involved in large and small enterprise projects and may have direct reports on their team. This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key stakeholders to ensure Uniteds AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day. It is critical that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key interface with the business. In particular, the leadership of this role to collaborate with Customer Strategy and Innovation, Digital Technology, Communications Training will be essential to the success of the broader team.

Lead the development of all change management deliverables – including capability process models, stakeholder impact assessments and support the development of training and communications content for impacted collaboratorsServe as the advocate for frontline coworkers in the scope definition and business analysis of airline platform transformation projectsDefine and analyze the organizational change impacts for internal partners affected by a projectDotted line to lead team of field front-line champions to manage organizational change / impactPartner with organizational leadership, communication, training, and business support teams to develop integrated organizational change activities for all target audiencesFacilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table.

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey

Key Responsibilities:

The Change Management Manager directly supports frontline field leaders and employees in the adoption of new tools, technologies and processes. They will be responsible for helping hire, train, prepare and support by being actively engaged in those projects and collectively delivering feedback to project owners. As a collateral owner of an above-the-wing and/or below-the-wing portfolio, this individual will be involved in large and small enterprise projects and may have direct reports on their team. This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key stakeholders to ensure Uniteds AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day. It is critical that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key interface with the business. In particular, the leadership of this role to collaborate with Customer Strategy and Innovation, Digital Technology, Communications Training will be essential to the success of the broader team.

Lead the development of all change management deliverables – including capability process models, stakeholder impact assessments and support the development of training and communications content for impacted collaboratorsServe as the advocate for frontline coworkers in the scope definition and business analysis of airline platform transformation projectsDefine and analyze the organizational change impacts for internal partners affected by a projectDotted line to lead team of field front-line champions to manage organizational change / impactPartner with organizational leadership, communication, training, and business support teams to develop integrated organizational change activities for all target audiencesFacilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table.

What’s needed to succeed (Minimum Qualifications):4 years of relevant experienceSome consulting experience in Change ManagementExperience in designing or facilitating change management workflows, collaboration and/or supportKnowledge working with Microsoft Office suite including PowerPoint, Excel and SharePointExceptional communication skills, both written and verbalExcellent active listening skills, strong organization and project management skillsMust be a great teammate and have the ability to work collaboratively with othersProven strength in business writing and communications20-50% travelMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):4 years of consulting experience in Change Management2 years of management experienceExperience facilitating groups of individuals to unstructured outcomesProficiency with Vengage and other Change Management toolsPreferred certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreamsKnowledge of change management principles, methodologies and toolsExperience in motivating change management methodologies in aviation and/or frontline employees’/operationsKnowledge of quantitative and qualitative research methods, data collection analysis and data visualizationAbility to interpret data, analyze results using statistical techniques and providing ongoing reportsPrior direct supervision experience having a direct report(s) and Airport Operations leadership experienceStrong written and verbal communication skills, including presenting ideas and concepts to leadership

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):4 years of relevant experienceSome consulting experience in Change ManagementExperience in designing or facilitating change management workflows, collaboration and/or supportKnowledge working with Microsoft Office suite including PowerPoint, Excel and SharePointExceptional communication skills, both written and verbalExcellent active listening skills, strong organization and project management skillsMust be a great teammate and have the ability to work collaboratively with othersProven strength in business writing and communications20-50% travelMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):4 years of consulting experience in Change Management2 years of management experienceExperience facilitating groups of individuals to unstructured outcomesProficiency with Vengage and other Change Management toolsPreferred certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreamsKnowledge of change management principles, methodologies and toolsExperience in motivating change management methodologies in aviation and/or frontline employees’/operationsKnowledge of quantitative and qualitative research methods, data collection analysis and data visualizationAbility to interpret data, analyze results using statistical techniques and providing ongoing reportsPrior direct supervision experience having a direct report(s) and Airport Operations leadership experienceStrong written and verbal communication skills, including presenting ideas and concepts to leadership

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.