Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Manager, e-Sourcing and RFx Support

The e-Sourcing and RFx Support team is part of the Sourcing Operations and Shared Services pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, vendor risk management etc) for our clients. We lead all administrative tasks around e-Sourcing (Vendor Master and Catalog Maintenance, RFP/RFX Support in different categories and commodities) for our client.

The Manager of e-Sourcing and RFx Support will coordinate the Sourcing processes and outcomes, directly leading the team of associates and assistant managers. Manager lead the development of team by holding high standards and ensuring that Associates are setup for success and have/learn the requisite skills and abilities to do their jobs well. Design, propose and implement improvements and or streamline our processes and procedures independently and by collaborating with members of the firm and clients. The Manager must be passionate about supplying to growth and change, as this is a fast-paced environment that is a consistently growing and changing business, requiring evolution, and build out of our systems and processes to accommodate increased payables demand and be adept at prioritizing key impact projects to deliver Best In Class Support to clients.

Location- Bengaluru

Shift Timings- APAC/Australia

Readiness/availability – The availability is to be read as by 01st March to start.

In this role, you will work as a e-Sourcing and RFx Support Subject Matter Expert.

ResponsibilitiesHiring, training, motivating, and evaluating team members.Overseeing all e-Sourcing events under different categories and commodities are monitored and completed accurately and on time.Identifying process improvement ideas / streamlining.Getting trained over the existing /transitioned process and training other members.Setting and facilitating the achievement of process/ business objectives.Developing, implementing, improving, and enforcing budgets, policies, and department controls to increase accuracy and efficiency.Building and maintaining relationships with employees, clients, vendors, and biddersPerformance reporting: liaison with client on regular basis to discuss updates/issues (Governance).Maintaining high rigor to achieve defined process SLAs.

· Technology savvy proficient in excel/data bases and reporting tech.

High level attention to detail and accuracy to all responsibilities assignedHigh customer service orientation.Coach mentor the team to manage their work effectively.Ensure yearly goals are set, communicated, and followed through to get desired result.Ensure team is trained on all corporate/process and skill-based trainings.Career path for the team and leads.Maintain attrition at the lowest level as per corporate target.Be the SME of software and tools utilized by the Team (mainly Oracle/Coupa/SAP Ariba and Concur). Provide system administration and collaborate closely with technologist to support, maintain, and improve the software products used by the team.Develop and run metrics that measure the activities performed team and present them in a synthesized way.Responsible for overall process results.Ensure to meet Service Levels Agreement results (daily/weekly/monthly).Ensure process controls are appropriately established, communicated to employees and timely audited.Pro-actively act in advance in case of issue identified or resolution not received.Lead monthly process dashboard calls or weekly/fortnightly process related calls with client.Plan execute people movement during high volume or attrition.Ensure knowledge retention and improvement in the team.Establish Handle client relationship through regular engagement with the client.Qualifications we seek in you

Minimum qualifications

Graduation is a must

· Ariba Experience is a must

· Understanding of entire S2P/P2P

Technical skills:

Knowledge of ARIBA is a must.Excellent command on MS Office tools for day-to-day operations.Well versed with MS Excel, MS WordGood typing skill with high accuracy.

Preferred expertise-Experience in team handling of minimum 15 to 20 employeesExposure to digital technology/GenAI/AI tools.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.