Role : Design Progamme Manager - Maternity Cover

Contract: 12m FTC - Maternity

Shift pattern: Full Time

Hours : 37.5 per week

Location: Nottingham Support Office

Reporting to: Head of UX

Closing date: 4th Feb 2025

Recruitment Partner Matthew Nelligan

About the opportunity 

We are looking for an accomplished Design Programme Manager to join our growing UX team at Boots UK. As part of the Digital Transformation team, the UX function drives a strong culture of learning and promoting user-centred design culture that sits at the core of everything we do.

 Part of this role will be to lead the programme of design activities in the UX team, working alongside UX leads, product designers, user researchers, product managers, SMEs and partners to help deliver a great user experience for customers and help deliver our long-term strategy.

About the role

Be a leader for building trust with other teams ensure all UX activity is meeting the growing demands of our business functions

Support the design and implementation of robust cross functional processes with other teams (including Product Teams and IT Teams)

Act as the conduit between different design, engineering and business teams ensuring that design intake processes are being followed

Lead planning, resourcing, process, communication and timeline management across projects, keeping aligned with UX Leadership

Create and report on UX Programme Plans and communicate project status to various stakeholders.

Work closely with UX leadership to ensure resourcing and budgets are aligned across difference teams

Schedule design and UX research activity according to the various needs of their respective IT scrum teams

Manage and maintain relevant UX kanban/sprint activity across all retail and healthcare programmes

You will coordinate with other delivery manager peers (including other design teams, BAs, technical product managers and subject-matter experts) to ensure all UX activity falls within scope

Support ongoing development of UX Operations and User Research Operations in the UX team working closely with Design Operations Manager and User Research Manager.

Manage, track and report on Project Risk.

About you 

You will have experience in a digital team working in an agile software development environment

Strong digital project delivery or programme background with some good knowledge of the user-centred design (UCD) process

Experience of digital delivery, including some knowledge in the UX discovery process (beneficial)

Understanding of Agile and lean methodologies (beneficial)

Ability to develop strong relationships with stakeholders and peers

Excellent communication and interpersonal skills

Articulate your ideas well with the ability to tell stories, pitch and influence design rationale in a language appropriate for your audience

Line management experience (beneficial)

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do.  We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest. 

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. 

 At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

Benefits of being part of the Boots UX team:

Be part of the high performing, talented and caring team, who are responsible for designing Boots future digital experience

Opportunity to develop practitioner skill set through coaching and mentoring from fellow UX and UI practitioners with a variety of experience and backgrounds

The mix of being in the retail sector, with an omnichannel presence and an established brand identity, offers diverse and stretching design projects

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

Competitive holiday allowance (with the option to buy more days)

Boots Retirement Savings Plan pension scheme

Discretionary annual bonus scheme

Enhanced Maternity / Paternity / Adoption leave pay

£100 gift card for colleagues expecting/adopting a baby

Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)

Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week

Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)

Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)

Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.

Access to a range of learning and development resources and programmes

Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only

*All rewards and benefits are subject to change and eligibility.

 If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.  

 If you have any questions about this vacancy, please contact Matthew.Nelligan@boots.co.uk