Contract: Permanent, Full-time

Location: Nottingham

Closing date: 3rd February 2025

Recruitment Partner: Katrina, katrina.wuk@boots.co.uk

 

About the role

Boots Care Services has been supporting the care sector for over 30 years, and as our customers needs are changing, so are we. We are focusing on really understanding our customers’ needs to further evolve our Care Services customer offer, to retain and grow our profitable items.

We have an exciting permanent opportunity within the Care Services team, as a Relationship Manager (Level 6) to help drive a more efficient, reliable and sustainable Care Services Business. This is a full-time, Nottingham based role.

 

Working full-time alongside our Care Services Business Managers, this new role will support in tracking both customer and competitor insights, to support future retention and transformation.

 

The role will be at the heart of the Care Services team reporting into the National Accounts Managers and working closely with internal key stakeholders, across the Healthcare Business Unit and Store Leadership teams.

 

This role will be accountable for the following on a day-to-day basis:

Retaining profitable items through our Care Services customer offer.

Tracking and monitoring competitor insights to further develop the Care Services Customer Offer

Reviewing customer complaints/issues/reason for loss to create targeted plan for internal stakeholder engagement and future sales opportunities.

Building strong internal relationships with Store Leaders and Care Service Customer Partners, to ensure that agreed service levels are delivered from store.

Building strong relationships with local social care stakeholders within a specified geography – including Care Home managers, senior leaders of Regional Chains and other Healthcare/Social Care partners. 

Supporting to deliver key transformational projects and business initiatives/activity (i.e. exhibitions).

 

What you’ll need to have

A good understanding of care services dispensing operations and care home practices is advantageous.

Ability to build relationships, engage and influence others both internally and externally, at all levels.

Excellent communication and collaboration skills, working effectively with cross-functional teams.

Strong negotiation and commercial skills.

Strong IT skills.

 

Our benefits

Boots Retirement Savings Plan.

Discretionary annual bonus.

Generous employee discounts.

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.

Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

 

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

 

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.