Closing date: 9 March 2025

Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk

 

About the role

The Customer & Commercial Planning team  presents an exciting opportunity to join and lead the development of our Customer facing plans within Boots UK, delivering stretching commercial KPI’s whilst ensuring the customer is at the heart of everything we do.

 A high profile, high visibility role working with senior stakeholders across all business units, this role offers a unique opportunity to create the best strategies and plans for the total business.  Balancing sales, profit and share growth with customer-centric KPI’s and governance control, this role combines the best of commercial, marketing and insight to develop the best possible customer facing plans both instore and online. 

 The Go to market and planning team sit centrally within the Customer & Commercial Strategy team, whilst playing a critical role to the total function , across Commercial, Digital and insights in particular. This Customer and Commercial Planning Manager role reports to the Head of Customer & Commercial Planning.  Peers and critical stakeholders of this role are across all the Business unit and marketing leadership teams as well as strong links into both Core and Commercial operations, as well as the wider Go to Market team. To ensure the development of our best customer facing plans, we work  hand in hand with the Boots Digital teams.

 

Delivery and planning of an in-year trade plan which drives meaning and difference for Boots:Responsibility to ensure the plan is strongest possible grounded in insights and best practiceGuardian of the processes and governance that drive the creation of the planResponsibility to review & respond to changes in market context & deliver reactive changes to the plan (and our processes and governance to facilitate this)Ongoing review of the in year trade plan and particularly the elements within it (e.g. promotions, NPD or the marketing plans) to ensure these are sufficient to achieve our targetsChair of critical planning meetings with senior leaders across the Boots & No7 Beauty Company leadership teamsConsolidation & communication of campaign performance, market & competitor activity to influence future activity, communicated to the rest of the businessOptimisation of our process, governance and ways of working to continually optimise the delivery and efficiency of our plans (as well as drive and facilitate innovation)Owner of the Commercial & Customer annual planning process, working alongside our governance teams to ensure successful adherence to our in-period planning cycles

 

What you’ll need to haveHigh level of organisational skillsA collaborative leadership approachHighly effective stakeholder management, including the ability to influence across all stakeholder levelsSolid commercial acumen and experience Track record of delivery to targets, through the creation of owned plans and strategiesAbility to drive for the right blended plan and outcome

 

Our benefitsBoots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

 

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

 

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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