There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Manager of Flight Standards Quality Control plays a critical role in maintaining and enhancing the quality of pilot training and standards at United Airlines. This position is dedicated to ensuring that all training processes, materials, guidance, and tools are fully compliant with both company policies and regulatory requirements. With a strong emphasis on project management and data analytics, the role involves monitoring and analyzing quality metrics, driving continuous improvement initiatives, and collaborating with cross-functional teams. The Manager utilizes tools such as Power BI and MS Project to facilitate data-driven decision-making and uphold the highest standards in pilot training.

Lead and manage projects within the Flight Operations Quality Control department, ensuring timely completion and alignment with strategic objectives through the use of tools like MS ProjectCoordinate and oversee quality control observations for training staff, ensuring strict adherence to both internal and external standardsSupervise the administration of processes designed to ensure calibration and continuous development of QC Observers, ensuring consistent and accurate quality assessments, completion of remediation, and associated QC recordkeeping across all training programsUtilize data analytics tools (ex. Power BI, Spotfire, Palantir Foundry, etc.) to collect, analyze, and report on key quality metrics, driving insights that support continuous improvement initiativesFoster and maintain strong relationships with instructors, evaluators, and other stakeholders to ensure effective communication and alignment on quality standardsDevelop and deliver/present high-quality presentations and program management artifacts for routine use both within the team and to senior Flight Operations leadership

This job will be posted until March 2, 2025.

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Manager of Flight Standards Quality Control plays a critical role in maintaining and enhancing the quality of pilot training and standards at United Airlines. This position is dedicated to ensuring that all training processes, materials, guidance, and tools are fully compliant with both company policies and regulatory requirements. With a strong emphasis on project management and data analytics, the role involves monitoring and analyzing quality metrics, driving continuous improvement initiatives, and collaborating with cross-functional teams. The Manager utilizes tools such as Power BI and MS Project to facilitate data-driven decision-making and uphold the highest standards in pilot training.

Lead and manage projects within the Flight Operations Quality Control department, ensuring timely completion and alignment with strategic objectives through the use of tools like MS ProjectCoordinate and oversee quality control observations for training staff, ensuring strict adherence to both internal and external standardsSupervise the administration of processes designed to ensure calibration and continuous development of QC Observers, ensuring consistent and accurate quality assessments, completion of remediation, and associated QC recordkeeping across all training programsUtilize data analytics tools (ex. Power BI, Spotfire, Palantir Foundry, etc.) to collect, analyze, and report on key quality metrics, driving insights that support continuous improvement initiativesFoster and maintain strong relationships with instructors, evaluators, and other stakeholders to ensure effective communication and alignment on quality standardsDevelop and deliver/present high-quality presentations and program management artifacts for routine use both within the team and to senior Flight Operations leadership

This job will be posted until March 2, 2025.

What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience5 years of related experienceAt least 1 year of experience in a leadership role, or equivalent experience managing projects, teams, or processesKnowledge in airline operations, cross-functional communication and coordination skillsManagement and problem solving skillsEffective communication and interpersonal skillsExcellent project management and organizational skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experienceAviation-related, project/process, quality management, data analytics, or a related field2 years of aviation, quality, or project managementPast experience deck building and presenting analytical data to senior managementFlight training, flight operations, project management, quality controlProficiency in MS Project or other project management platformTechnical proficiency in data analytics

What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experience5 years of related experienceAt least 1 year of experience in a leadership role, or equivalent experience managing projects, teams, or processesKnowledge in airline operations, cross-functional communication and coordination skillsManagement and problem solving skillsEffective communication and interpersonal skillsExcellent project management and organizational skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experienceAviation-related, project/process, quality management, data analytics, or a related field2 years of aviation, quality, or project managementPast experience deck building and presenting analytical data to senior managementFlight training, flight operations, project management, quality controlProficiency in MS Project or other project management platformTechnical proficiency in data analytics