Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Investigating and identify root cause for an enquiryContact external banks through SWIFT correspondence messagesPass payments adjustments entries on client accounts, internal accounts & nostro accountsReview nostro accounts & ensure all outstanding debits & credits are cleared as per timelinesFollow up with external banks for details, confirmation and recall of fundsVerify Correspondence & Payment adjustments as per currency cut-offManage workflow of the team

Job Description*

Responsibilities*

Interact with all levels of management and represent Regional Investigations during meetings, etcTake care of monthly Management routines, dashboards calls with LOB, co-ordinate with LOB on coverage plansThe production environment requires the Supervisor to be flexible, take initiative, work well under pressure, and adapt to rapid changes.Willingness to work in late shifts and in rotational shiftsMust be able to effectively communicate with technical and business teams.Must have ability to work well under pressure and with minimal supervisionShould have strong decision-making, critical thinking, and oral and written communication skills. Adherence to the SLA’s – productivity, turn-around-time, and accuracyReview daily key operational actionables and various process controlsDevelop back up and contingency plansManage : Risk, Compliance and other process level documentationProvide subject matter expertise on processProvide process problem resolution assistance to teams via calendarized one on one’s and coaching sessionsResponsible for shift planning, staff supervision, monitoring daily work routine of the associates, handle escalationsEscalate any process related ambiguities to Manager/LOB for further clarification.Monitoring of mail box and act accordingly without delay. Distribute work among the team on priority basisPerform end of day (EOD) checksSupport the team manager in capturing performance related data and report MIS on a timely basisHave innovative approach to work and continuously identify and implement process improvementsSeek opportunities to improve process by initiating best practicesIdentify risk areas in the process and implement mitigation plansTo process investigations / enquiries of Incoming / Outgoing / returned payments in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.Investigate cases on a regular basis.

Requirements*

Education*

Graduation / Post Graduation - Preferably Commerce (B.Com) or MBA (Finance).Certifications - NA

Experience Range*

10 to 12 Years of relevant experience

Foundational Skills*

Good Communication Skills, both verbal and writtenPrior work experience in Global Investigation with In depth  understanding of SWIFT payments & message typesIn depth Knowledge of Payments, ISO, Investigations process & Detailed Knowledge of nostro accountsBe thorough with Payment Concepts. i.e., MT 103/202/202COV and Swift standards and ISO XMLReal time People Manager experience with complete team Handling exposure

Desired Skills*

Should have worked on PEGA PlatformAbility to multitask, prioritizing urgent items & meet stringent cut-offsOrganized and methodicalCustomer focusedReady to stretch when requiredWillingness and able to own tasks to completionFlexible and adaptable to changing demands and shift timingsAbility to meet deadlines and achieve agreed targetsCompliance centricExcellent MS Office SkillsSix Sigma Knowledge

Work Timings: EMEA / US (Flexible to Night Shifts)

Job Location: Chennai