Job Summary

The Manager, AR Escalations, is responsible for overseeing and managing the entire accounts receivable process, ensuring the efficient and effective operation of the AR department for all accounts greater than 30 days outstanding. This role involves supervising AR staff, implementing best practices, and working closely with other departments to optimize cash flow, minimize bad debt, and maintain strong customer relationships. The role interfaces directly with Sales, Operations, and Leadership Teams to ensure escalation processes are followed. 

Essential Functions 

Supervise and lead the AR Escalations team, providing guidance, training, and support to ensure high performance and professional development.Oversee the daily operations of the accounts receivable department, including invoicing, cash application, collections, and account reconciliation.Develop and implement strategies to improve AR processes, reduce outstanding receivables, and enhance cash flow.Identify areas for process improvement and lead initiatives to increase efficiency and effectiveness.Prepare and present regular reports on AR performance, aging analysis, cash flow projections, and key metrics to senior management.Participate in cross-functional projects and initiatives to support overall business objectives.Ensure compliance with all relevant regulations, laws, and internal policies related to accounts receivable.Monitor and manage AR-related risks, implementing controls to mitigate potential issues.Conduct regular performance reviews and set goals for team members.Other duties as assigned.   

Knowledge, Skills, and Abilities

Accounts receivable and bill collection knowledgeNegotiation skillsCash flow analysis skillsCompliance audit and monitoring skillsCredit and collections software skillsTeam management ability

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

Supervisory Responsibilities 

This position has approximately 4 Direct Reports

Supervisory Responsibilities 

This position has approximately 4 Direct Reports 

Supervisory Responsibilities 

This position has approximately 4 Direct Reports 

Work Environment and Physical Demands

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel 

This job requires no planned business travel.

Education and Experience 

Bachelor’s degree in finance, Accounting, Business Administration, or a related field (Preferred) 5+ years of experience as an individual contributor in accounts receivable, with at least 3 years of related supervisory experience.Proven experience in managing AR processes and leading a team.Knowledge of industry-specific AR practices and regulations.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.