Posted Date :

23 Dec 2024

Function/Business Area :

Customer Service

Location :

Mumbai RCP

Job Responsibilities :

1. Drive operational performance within the Regional Contact Centre
2. Monitor performance metrics and other key initiatives at partner
locations and ensure delivery
3. Works through operations managers at RCC s to achieve desired
business and tNPS goals
4. Drive operational delivery in line with optimal solutions designed
for specific business outcomes
5. Monitor & recommend standardization to ensure better control on
processes and facilitates VOC sharing with Business

Education Requirement :

MBA/Graduation

Experience Requirement :

Minimum 10 years - Maximum 15 years

Skills & Competencies :

1. Cross-function collaboration
2. Proficient in IEX based scheduling
3. People Management skills
4. Workforce & seat optimization

Please update your profile and upload resume to apply Forgot Password Location Map : Mumbai RCP