**Location:** This position will take part in Elevance Health's hybrid workforce strategy which **includes virtual work and 1-2 days in office per week** . ****** The ideal candidate will live within 50 miles and a 1-hour commute to one of our Elevance Health major office (PulsePoint) locations. Elevance Health supports a hybrid workplace model with PulsePoint sites used for collaboration, community, and connection. The **Manager, Associate Relations (AR)** is responsible for leading a team focused on handling a wide range of AR issues. These include, but are not limited to, investigations, handling agency charges (such as EEO, DOL), resolving associate complaints, addressing performance management, coaching, development, attendance, terminations and other work-related issues. Manager, AR will be heavily involved in the modernization of AR by leveraging cutting-edge artificial intelligence (AI) technologies. **How You Will Make an Impact** : Primary Duties include, but are not limited to: + Administer HR policies governing issues such as workplace rules and conduct, effective complaint resolution/investigation, performance management issues, ensuring fair employment practices, corrective action/performance improvement, compliance and audits. + Providing triage intake to manage workloads across the team in a timely and effective manner to ensure consistent support and advice is given to consultants. + Provides leadership, advice, guidance, coaching, and training to the team. + Assists with any compliance or legal issues. + Hires, trains, coaches, counsels, and evaluates performance of direct reports. + Oversees SLAs and participates in quality control/auditing for team development. + Uses AI-driven tools to enhance associate engagement, streamline conflict resolution processes and provide data-driven insights. **Minimum Requirements:** Requires a BA/BS degree and a minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities, and Experiences:** + HR designation (SHRM-CP or SHRM-SCP). + ServiceNow experience highly preferred. + Strong written, oral, presentation and interpersonal communication skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.