Company Description

Become a member of a global community! Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 212 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. 

Tasks and Duties:

People: 

Train, motivate, challenge and mentor other employees. 

Conduct regular reviews against company and job expectations. 

Create personal development plan with each employee. Set up, plan training and follow-up 

Identify, develop and mentor your No.  

Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans 

Review department goals and business plan periodically with staff to ensure buy-in and accountability  

Operations: 

Ensure Operational Excellence Standards Are Met (in support of DE standards) 

Ensure customs entries are filed timely based on our internal KPI and client expectation 

Ensure all classification instructions for all shipments for all customers 

Monitor duty deferment usage and levels 

Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans (to adapt country per country) 

Customer: 

Participate in client QBR’s both in-person (domestic travel required) and sometimes virtually 

Actively develop business for department through active involvement in sales and retention process  

Manage implementation and ensure compliance to “Standard Operating Procedures” for the client 

Build and maintaining strong relationships with service providers and customers 

Ensure all new business is transitioned correctly 

Support sales and account management in completing RFQ’s/RFP’s 

 Finance: 

Ensure clean AR and no bad debt 

Regular review of margin and rates 

Department P&L – review, identify, plan 

 Compliance: 

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees 

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations 

Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings 

Culture: 

Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Lead/set tone for the department. 

Systems: 

Promote productivity tools (e.g.  Vector, process management fundamentals, etc) 

Be open to implementing new system changes and enhancements with your team. 

Audit of files in accordance to OPS manual 

Send client report requests through the available database (expo request, expo reporting) 

Qualifications

Fluent in English, both written and verbal 

Ability to multi-task and prioritize throughout the workday while remaining focused and organized  

Demonstrated ability to be pro-active in thought and action  

Strong organization skills 

Excellent written, verbal, and interpersonal communication skills. 

Has a demonstrated strong work ethic, and reliability 

4 + years of industry specific qualification (country specific) 

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

Job Specific Requirements 

Minimum of 3 years CHB experience 

LCB is an advantage

Global logistics industry knowledge 

Good computer skills (e.g., MS Excel, MS Word) 

Proven problem solving, interpersonal, communication and leadership skills  

Deep understanding of process fundamentals 

Expeditors company policies and procedures knowledge 

Expert knowledge of customs brokerage and/or import processes and systems essential 

Strong knowledge of customs legislation, especially with regards to classification, valuation and origin 

Understanding of ocean and air documentation process 

General knowledge of air and ocean transport 

Sound understanding and knowledge of incoterms 

Hazardous Materials certification (preferred) 

Well-rounded knowledge of the customs tariff and customs system 

Understanding of Other Government Agencies 

Working knowledge and experience of the customs regulations 

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth & Dental Plan: Medical Insurance (including immediate dependent)Life InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyWith provision of 26 days Work-from-Home Set-up per year.

 

All your information will be kept confidential according to EEO guidelines.