Position Title: Manager Business Analytics (M2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Manager is responsible for leading Analysts as well as working closely with Commercial leadership to develop analytics that improve the organization’s ability to identify, target, and win profitable business.  Responsible for identifying, procuring, and maintaining datasets that support Commercial Strategy analytics and initiatives, and crafting the portfolio of modeling tools.  Primary areas of focus include assessing demand at the market, customer, and location level; market share, and win rates.  Collaborates with business leaders and other Commercial Strategy team members to leverage analytics in the design and implementation of sales enablement programs, pricing strategies and capital allocation.  Responsible for orienting work towards tangible, actionable outcomes that influence business decisions such as pricing, sales targeting, and investment decisions.

Responsibilities

Lead and facilitate a team of Business Analysts: Promote a culture that champions company values and strives for continuous improvement. Hire, train, manage, and mentor teammates for career and leadership development. Work with teammates to set goals and review performance. Manage the design and implementation of analytical tools and solutions to address business needs. Ensure distribution and adoption of analytics outputs within the commercial organization via dashboards, reports, and engagement with stakeholders. Curate commercial strategy data sources, research and recommend new data sources to enhance analysis. Organize and prioritize key projects for stakeholders, keeping them informed of progress and competing priorities; deliver results in a timely manner. Create insights from analyzing & interpreting data and making comparative analyses. Guide sales and product leaders to make data-driven decisions. Participate in problem solving and issue resolution. Develops and maintains relationships with subject matter experts and cross-functional stakeholders to ensure Commercial Strategy is best supporting the company.

Expectations

Strong written and verbal communication skills with an ability to present complex information in a clear and simple format. Ability to collaborate with geographically distributed stakeholders with varying priorities and multiple projects. Ability to interact with both technical and non-technical users to translate business needs into system and data requirements and solutions. Ability to influence conversations, build relationships, thoughtfully frame issues, and increase influence through excellent work. Adaptability to handle changing priorities and lead through ambiguity. Ability to deliver results in a fast paced, entrepreneurial environment. Stay current with emerging trends and technology in the organization, in the marketplace, and with competitors. Creates a culture of diverse and creative thinking; turns ideas into action. Ability to flex between tactical execution and strategic implementation. Proven track record of influencing throughout a matrix organization environment. Collaborative style with team and stakeholders.

Education/Certifications  

Bachelor’s degree in Business Analytics, Finance, or other quantitative discipline required, MBA or advanced degree preferred

Experience/Minimum Requirements 

Five (5)+ years of experience in a data analytics, strategy or related position. Strong data story telling skills; high business acumen and ability to turn data analysis into actionable strategic insights. Experience managing technical projects, data models and tools in a business environment. Strong ability to effectively and efficiently communicate analytical and financial analysis to management. Excellent technical skills – experience with Power BI, Alteryx, SQL, Python, R or similar platforms and languages.

Organizational Relationship  

Reports to: Senior Manager Sales Operations

Title(s) of direct reports (if applicable): Business Analyst I, II, III

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.