Date Posted:

2025-02-21

Country:

India

Location:

North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka  560064

Position Role Type:

Unspecified

Roles & Responsibilities:

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadershipProactive in handling query with regards to process transformationShould work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvementLead and Implement business process improvement projectsCreate and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projectsHandle multiple complex projects simultaneously

Technical Experience:

Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domainExperience / know-how of digital technologies in managing and driving innovation, transformation projects along with change management with internal & external stakeholdersAffinity to details and ability to present facts and figures related to projectsDrive continuous improvements across teams using Lean Six Sigma frameworkQuantitative and problem-solving ability, ability to conceptualize complex problems and develop ‘Digital’ road mapAbility to coach & mentor people, effectively influence & motivate othersExcellent communication and analytical skills with ability to work in diverse teams and with multiple partnersFacilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to inspire, challenge and change

Qualification / General Experience:

Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas12 to 15 years of experience preferably in operations, supply chain and customer serviceGood analytical skillsProject management certificate / Black belt will be an added advantageFluent in English with excellent written and verbal communication skillsExperience user of the Microsoft Office (Word, Excel, PowerPoint)Experience of working under dynamic and uncertain business conditions

Other Skills:

Strategic leadershipCustomer focusCommunication / listeningBusiness innovationAnalytical thinkingForward thinkingAdaptabilityBusiness judgmentFocus on resultsTeamworkInspires & empowersBuilding trustDrives change and innovation

Work Location:

Bangalore

Travel:

Upto two travels a year to Montreal

Employment Type:

Full-timeRequired to work in EST shift

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