1、Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
2、Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
3、Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
4、Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
5、Ensure complex initiatives are executed on time, within scope, with successful implementation.
6、Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences.