If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Case Advisor

The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks so as to reduce administration burden and ensure first time accuracy.

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

Ensures we comply to our regulatory obligationsProtects HSBC’s brand, values and reputationEnables us to meet our business needs and support critical business servicesReduces the risk of doing business with third partiesSupports our policies and provides a consistent approach across the bank

Main Activities:

Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship Build an understanding of the engagement, the service and the risks associated with engagement categoriesProactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely mannerPerform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire) Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standardsSupport the TPEM with periodic updates to the IRQ if triggered Completion of agreed control tasks on behalf of the TPEM