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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through: Setting and driving an operational delivery culture. Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies. Utilising different tools and methodologies to quantify, measure, track and enhance client experience. Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function. Experience

Minimum:

At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment. 2 years management or leadership experience. Client service / call centre / retail or financial services management experience.  Experience in utilising measurement tools and dashboards to inform business decision making. Proven experience in enhancing client experience in a client engagement environment. Function related experience (role specific)

 

Ideal:

Experience in Chat Support

 

Qualifications (Minimum) A relevant tertiary qualification in Business Administration or Management Qualifications (Ideal or Preferred) A relevant degree in Business Administration or Management Knowledge Commercial and business drivers of a financial services / retail environment People management and development practices Call centre / client service environments. Client experience  Operational data analytics FAIS regulations (in relevant areas) Collections experience (in relevant areas) Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Interpersonal & Relationship management Skills Leadership Skills Communications Skills Planning, organising and coordination skills Problem solving skills Analytical Skills Decision making skills Conditions of Employment Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.