**Job Purpose** Manager - Community Operations is responsible for the overall management of community operations, ensuring resident satisfaction and the smooth functioning of community services. **Key Responsibilities:** + Manage the preparation and collection of community service charges, ensuring timely payment and fund availability for community maintenance. + Control community expenses to ensure compliance with organizational and regulatory policies. + Resolve disputes related to service charges and other community matters. + Lead and manage a team of community operations staff, setting performance objectives and providing guidance. + Oversee the maintenance of accurate resident databases for invoicing and communication purposes. + Ensure compliance with all community rules and regulations, raising awareness among residents. + Manage the tendering process for community services, including scoping, evaluation, and contract administration. + Monitor and evaluate service provider performance, ensuring quality service delivery and addressing any service deficiencies. + Identify and address the evolving needs of communities, ensuring appropriate service levels and resource allocation. + Prepare regular reports on community operations, including service charge collection, resident satisfaction, and service provider performance. **Qualifications:** + Bachelor's degree in Business Administration, Property Management, or a related field. + 5+ years of experience in community management, property management, or a related field. + Proven experience in managing budgets, collecting revenues, and resolving resident disputes. + Strong leadership, communication, and interpersonal skills. + Excellent analytical and problem-solving skills. + Proficiency in Microsoft Office Suite and relevant property management software.