You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Outcomes Testing Manager plays a crucial role in the implementation of an effective Compliance Monitoring and Testing Programme, focusing on the end-to-end outcomes that American Express is delivering for our customers. In addition the Outcomes Testing Manager will undertake and support additional testing from the annual plan as required.

The Outcomes Testing Manager will assist in the design and maintenance of a comprehensive testing plan for all Lines of Business and initiatives in the UK – for both the card issuing, and the acquiring business. This includes the review and oversight of policies, procedures and frameworks to enable compliance to be effectively managed in the first line.

Reporting into the Director for Regulatory Affairs and Testing, duties will include:

Proactively assist and support the Director for Regulatory Affairs and Testing with the overall design and delivery of a proportionate and risk-based Outcomes Testing programme, and in conjunction with other team members, to continually identify key regulatory risks applicable to American Express. Lead the embedding of a customer outcomes approach in compliance testing, ensuring that testing is focused on the identification of and enhancements to customers outcomes for American Express customers. Perform thematic testing reviews and escalate findings to key stakeholders, working with team leaders across the Business to address and mitigate concerns identified in a timely manner. Work with key stakeholders to ensure actions are tracked to closure appropriately. Track, monitor and report on progress of the annual monitoring programme, updating it as appropriate to adapt to the changing environment and risks as appropriate. Assist with the identification and assessment of current and future regulatory risks across key areas in compliance monitoring and escalate issues in a timely manner – making recommendations to mitigate those risks where appropriate. Make recommendations to improve policies, processes and rules to improve the effectiveness of the controls, identify non-compliance with regulations or policies, identifying gaps in systems, processes and policies. Keep up to date a working knowledge of applicable laws, regulations and company policies to identify the Company’s legal obligations.

Minimum Qualifications

Significant experience as an Outcomes Testing Manager with a working knowledge of the UK Credit Card / Payments / Retail Banking industry. Proven ability to understand wide range of legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions. Proven ability to understand complex business systems & processes, and perform value-added testing that cuts across multiple business areas and multiple customer touchpoints. Self-motivated, energetic, collaborative team player with proven ability to work effectively in a matrix international organization and across all levels of management. Excellent written and oral communication skills, delivers clear messaging in a constructive manner Strong influencing, and relationship / stakeholder management skills at all levels of management. Strong organizational, time management and prioritisation skills.

Preferred qualifications 

Significant experience as an Outcomes Testing Manager with a working knowledge of the UK Credit Card / Payments / Retail Banking industry. Proven ability to understand wide range of legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions. Proven ability to understand complex business systems & processes, and perform value-added testing that cuts across multiple business areas and multiple customer touchpoints. Self-motivated, energetic, collaborative team player with proven ability to work effectively in a matrix international organization and across all levels of management. Excellent written and oral communication skills, delivers clear messaging in a constructive manner Strong influencing, and relationship / stakeholder management skills at all levels of management. Strong organizational, time management and prioritisation skills.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.