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The objective of the GSG Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

How will you make an impact in this role?

GSG is looking for a Manager, Control Management of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Manager, Control Management, GSG Governance will:

Advise on execution plans for operational risk management within GSG including BU specific guidelines, project plans, etc.  Track issues with KRI limits and risk appetite for GSG to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly  Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU  Manage details of specific risk and controls governance forums for GSG, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums  Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs  Facilitate the understanding and use of the risk governance framework across BUs through regular communication  Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)  Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU  Administer implementation of key areas training initiatives that align with Operational Risk Management  Support sharing insights, better practices, themes, etc. across the enterprise 

Minimum Qualifications:  

3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities  Strong project management, communication, and interpersonal skills  Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications:  

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  Experience in at least one of the following:   Translating operational risk strategy and appetite into execution guidelines  Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds  Oversee the implementation of the operational risk governance frameworks   Communicating and ensuring understanding and adherence to operational risk procedures and standards   Facilitating the operational risk exam management processes Experience in financial services industry

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We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.