Position Details

Company Overview

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

Department Overview

India market supply chain team of 30 members, managing planning, customer care and logistics with distribution Spend – 8 to 9 ME, and network of 12 DCs, 3500 Customers.

Purpose

Lead the South Region - Customer Service & Operation process to drive business growth for CHC business across all, Channels by managing the Order-to-Cash cycle, Customer Engagement and Projects to enhance the process maturity on Performance, Tools & Relationship. Ensure compliance to Trade Strategy, Country Regulation, Group mandatory controls and Patient / Customer Centric approach

Performance Standards: Duties & Responsibilities

Key Areas

Action Areas , Deliverables and Outcomes

Weightage

1. Operation & Compliance

Manage CFA operations teams to ensure the smooth execution of the order-to-cash cycle from order receipt to payment collection, in full conformity with the Supply Chain Management Standards of the Group (cutoff, tariff, sales terms and conditions)Set out and follow the performance objectives through the dashboards (customers’ service, cost to serve).Ensure the execution of the credit policy defined with the Financial and Controlling Director.Ensure the sharing and reliability of information related to Customer within the organization (Demand Planning, Physical distribution, Sales, Controlling)Ensure compliance to Demand-To-Cash mandatory controls.

25%

2. Stock Planning

Work with IBP team for stock allocation to assigned CFAs.Work with regional sales team to plan stock requirements for assigned CFAs.Ensure sufficient stock availability as per forecast/stock norms to ensure that there is no shortage at assigned CFAs.

15%

2. Customer Engagement

Ensure the alignment of the catalogue and product information between the GBU & Customer.Ensure that the processes (supply, returns etc) are aligned between the customer & GBU and define a dashboard with the shared indicators.Identify the risks of shortages and limit its impacts, Coordinate the information sharing on cruising products, promotions and launches between the sales team and the customer.Regular supply chain meetings with the Customer.Follow the stock in trade and propose actions for optimization.

40%

3. Performance & Projects

Monitor supply chain performance and drive improvement projects (Performance, Tools & Relationship)Develop the collaboration with our customers (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)Implement global, local “customer care” best practices.

20%

Pre-requisites

Knowledge, Skills & Competencies / Language

Strong Analytical and Problem-Solving skillsDecision making, ability to prioritizeNegotiation skills, Conflict ManagementStrong stakeholder engagement, Networking ability, Business AcumenProcess, System and Tools orientation

Qualifications

Graduate (Science / Commerce Preferred)5+ years of experience with 3+ yrs in demand, supply planning and Customer CareWorking knowledge of SAP is desirable and demonstrated ability to work in Excel is a mustCross functional, technology, projects experience preferredPharmaceutical / FMCG industry experience is a plus

Any other requirements of the job

This position requires moderate travel within IndiaThis position will suit an individual who is able to operate independently

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!