Purpose & Overall Relevance for the Organization:

Management of the operational activities of the import team / customs broker. Ensure on-time import customs clearance of all import consignments in compliance with customs regulations to ensure on-time delivery, as well as maximising customs saving opportunities. 

Maintaining relationship with NL Customs as well as supporting the Director Customs Europe North in customs audits and projects.

 

Key Responsibilities: 

Day-to-day management of customs operations and ensuring the timely customs clearance by the customs broker Organisation of daily operations, resource planning. Collaborate with inbound teams on shipment prioritisation and clearance scheduling. Manage preference savings and ensure set KPIs are achieved. Developing and implementing process, procedures, and controls to support ongoing compliance management. To be the escalation contact person for when operational day-to-day queries or identified issues; resource management, incorrect / delayed documents, systems, 3PLs, relating to customs imports, cannot be resolved with the team/team lead structure. To manage / oversee the integrity of data capture, reporting, reconciliation (comparison report), and resolving identified issues regarding the daily operational activities of the import team.  Clarifying problem cases (e.g. in the case of customs inspections) with forwarders and customs offices Coordination with brokers and forwarding agents in case of clearance delays. Contact person for the main customs office, for the submission of documents, refund applications, etc.  Support and / or take the lead with customs audits. Support and / or lead projects in consultation with Director Customs Europe North

 

Key Relationships: 

Customs Brokers / Third Party Service Providers Inbound Planning Teams Global and Market Customs teams Global and Market Supply Chain Management teams Global and Market IT Customs Authorities Customs Brokers / Third Party Service Providers

 

Knowledge, Skills, and Abilities: 

Ability to work and deliver within a complex, dynamic, multi-diverse stakeholder environment whilst adhering to strict and / or conflicting deadlines Good knowledge in customs-, foreign trade- and origin-/preference legislation (focus on import) Demonstrated business reasoning, analytical and critical thinking Excellent planning and organizational skills Excellent communication skills (both written and verbal) – experience of communicating with, and influencing stakeholders at all levels desirable Ability to foster and maintain excellent collaborative working relationships Good user knowledge of Duty Management Systems

 

Requisite Education and Experience / Minimum Qualifications: 

A degree from an accredited college or university, with a focus on Logistics, Supply Chain and Business Administration, or equivalent experience in customs business Minimum of 5 years’ experience in a customs department in an international company Fluent in English and Dutch (both spoken and written)