A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Data Analytics and CRM

We are currently seeking a high calibre professional to join our department as Manager Data Analytics and CRM (Customer).

Principal responsibilities:

Establish and implement a comprehensive data strategy that aligns with business goals.Collaborate with business, work independently to perform customer analysis, design customer journey and develop innovative analytics solutions to support strategic initiatives.Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously.Highly sensitive to state of business and anticipative of business problems and priorities.Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.Collaborate with cross-functional teams to integrate analytics into business processes and decision-making.Design and develop dashboards and reporting tools for performance monitoring.Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.