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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The US Commercial Card Customer & Engagement Analytics team is part of the AIM team within American Express. This team is responsible for leading innovative analytics across Marketing and engagement channels for the US SME segment to drive internal acquisitions with increased and sustainable engagement levels.

The Manager will be responsible for performing strategic analyses, synthesizing conclusions, and communicating recommendations to partners. They will be responsible for a wide range of run the business and strategic initiatives aimed at driving profitable growth through internal acquisitions. The ideal candidate is able to drive strategic decision making and execute new strategies via advanced analytics, disciplined test & learn experiments, and effective partnership. The position is part of a highly collaborative environment and the Manager will partner closely with Marketing teams based primarily in New York.

How will you make an impact in this role?

Build and maintain strong relationships with key partners in Marketing to understand business objectives/challenges and provide forecasting and solutions Partner with numerous teams in Analytics, Investments, Marketing Enablement (AIM), Marketing, Credit Fraud Risk (CFR) , Finance and act as a liaison to drive innovation and identify areas of opportunity Develop actionable data-driven insights through a deep understanding of commercial business and its data Understand the cardmember value framework for internal acquisitions and independently drive enhancements and optimizations on the same Independently manage cross-collaboration among marketing, finance, capabilities and modeling teams to ensure targeting strategies are appropriately incorporated and deployed/tracked in a timely manner Drive leadership discussions on updates on modelling, marketing strategies & risk 

Minimum Qualifications

Excellent communication and interpersonal skills, and ability to build and retain strong working relationships Ability to interact effectively and deliver compelling messages to business leaders across various band levels Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed Demonstrated ability / proven track record of striking balance between thought leadership and converting business needs into analytical plans Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner Ability to project-manage effectively and manage several concurrent projects through collaboration across teams. Expertise in PySpark/Python/SQL Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred.

Preferred Qualifications

Customer Target Modeling experience Machine Learning/Data Science experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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