Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Manager Default Risk Oversight will play a key role in the support of various department in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The Manager- Default Risk Oversight’s primary objective is to oversee a team of Default Risk Oversight Specialists to assist the supported business units with review of audits and compilation of responses, review and rebuttal of compensatory fees, and responses to internal departments on escalated requests.

Direct Reports

Default Risk Oversight Specialists

Principal Duties

Compile monthly audit and escalation response results to present to management teams of various supported business units. Ensure timely and accurate completion of preliminary reviews and responses to audit findings in partnership with supported business unit(s). Assist management team with creation of remediation planning and execution based monthly root cause analysis results. Assist management team with creation and improvement of QC test scripts to improve supported default business unit processes and procedures. Oversee team to ensure timely and accurate responses are provided to various escalation inboxes to assist supported departments. Train, coach, and develop team responsible for reviewing and responding to compensatory, indemnification and make whole billings to limit risk and exposure to company and supported business units.  Develop and refine understanding of investor, insurer, client, state, and regulatory requirements of business unit processes supported. Train team to utilize process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure departments to allow for timely and accurate response to audits, escalations, and billings.  Review and approve responses to ensure the team successfully articulates, supports, and rebuts findings or billings issued in error. Assist supported business units and associated leadership teams with development and execution against plans to improve performance to limit risk. Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.Perform other duties and responsibilities as assigned by management.

Education and Experience Requirements  

Bachelor’s Degree in business/leadership required.  6-8 years’ experience in mortgage or default servicing required. 4+ years’ leadership experience required.In-depth understanding of GSE, government, state, and regulatory requirements required.

Knowledge, Skill, and Ability Requirements  

Demonstrated analytical and business communication skills. Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.Proficient in Microsoft Office- Excel, OutlookFast learner – able to assimilate new ideas and thrive in a fast-paced environment.Experience with Tableau is a plus.Prior work experience with BlackKnight LoanSphere required. Ability to effectively communicate across multiple leadership groups and processes clearly and concisely.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

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Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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