You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The New Product Development Team is a key team within the International Card Services Centre of Excellence.  We are responsible for the development and delivery of a suite of solutions for all segments across the globe from Consumers and Small Business to Large Corporations. We are looking for a dynamic leader who can translate customer needs into best-in-class solutions and executable plans and drive delivery, across multiple teams, to bring to market. 

How will you make an impact in this role?

The successful candidate will engage optimally at all levels and across numerous functions to deliver key workstreams within the MARS migration programme.  This programme, with enterprise funding of circa $200M, is committed to migrate from today's multiple Account Receivables platforms to MARS over the next 5 years, removing current operational risk and business growth constraints.  In partnership with the Global AR Platform teams, ICS CoE, Product and Country teams, this role will:  Drive market/product & capability simplification to determine MARS build scope by market: Identify, analyse and rationalise the current and future market product & capability landscape, including those deemed non-compliant or operationally risky, and align incremental MARS build needs.  Partner with Global AR and country teams to deliver and validate required incremental market capability build on MARS, ensuring due diligence to ensure the build is essential.  Partner with Global AR and country teams to define market migration criteria, validation and approval needs and drive market migration delivery.  With country and product teams, manage product and process changes for our customers: Assess customer change impacts and manage any change including product sunsetting, T&C changes etc. as needed.  Ensure Amex policy adherence: Partner with Ops Excellence to scale AEMP54 for the migration programme.  Ensure adherence to the Programme governance framework including robust delivery to milestone dates, proactive identification and management of issues and risks, status reporting, stakeholder management and communications.  Ensure programme traceability via documentation and knowledge management to facilitate streamlined onboarding of new stakeholders.  Identify any gaps in proposed execution approach, recommend alternatives, highlight, and align with key partners. Evolve or Contribute to the scalable market migration playbook, including scope and sign-off criteria, to facilitate repeatable, multi-country migrations. 

Minimum Qualifications

Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track record of positively collaborating with and influencing stakeholders in a matrix environment to achieve outcomes without direct responsibility. Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds. Proven ability to get results, work well with and influence different levels of the organisation and with customers and partners. Proven track record of delivery in a matrix environment, dealing with multiple collaborators, ensuring project governance and stakeholder management. Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.  Strong Analytical Skills – ability to collect and analyse information for problem solving and definition of potential solutions.  Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.  Learns from mistakes and setbacks demonstrating resilience.  High Energy/Flexibility – Must be a highly motivated self-starter, flexible with working hours to accommodate multiple time zones. 

Preferred Qualifications

Experience of delivering via the SAFE Agile methodology with Amex Technology teams will be advantageous. Experienced manager with knowledge of American Express products and business operations will be advantageous. Understanding of Amex platforms and their integrations with an understanding of how APIs work. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.