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We have an exciting opportunity for a Manager – Digital Product Management within the dynamic AML/KYC Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Product Manager role will be a thought leader with a product and solutions mindset, focusing on the delivery of the Issuing Legal Entities eRefresh end-to-end product capabilities across international markets, partnering closely with a 3rd party vendor responsible for developing a digital customer experience.

 

This role will form part of a taskforce that will look ahead in our ambitious roadmap, paving the way for our enterprise delivery teams to deliver eRefresh in International markets.  You will be responsible for shaping that roadmap by leading end-to-end pre-discovery and discovery with our market partners, and translate that into product capabilities and acceptance criteria by collaborating with product owners, platform, engineering and business stakeholders across the enterprise. You will be comfortable working on initiatives in the spotlight of senior leaders and able to lead complex discussions with market partners.  Together, we will deliver the eRefresh roadmap to support the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners to deliver for our customers.  

 

The ICS Risk and Control organization is responsible for supporting our business across 27+ markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.

The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC and KYB framework that can demonstrate:

Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap  Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing  Strong business governance and accountability   Mature business risk management practices in relation to AML and Terrorist Financing  

How will you make an impact in this role?

The Product Manager will support the digital KYB eRefresh experience workstream, partnering closely with the FCT strategy team, an external party and International market partners to understand needs and must-have deviations from the existing solution offering Develop the right AML KYC processes and experiences for our customers in partnership with key stakeholders, understanding their current and future needs and in alignment to regulatory requirements & commitments Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings  Translate complex business objectives into capabilities and features, working closely with enterprise product and engineering teams Being passionate about the product, advocating the vison to inspire the program partners and stakeholders Inform prioritization in our product roadmap and support refinement of our backlog of capabilities Full participation with PI Planning in support of Agile and SAFe practices. Effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Cross Platform Delivery teams, to support planning and execution across multiple platforms 

Minimum Qualifications

Experience in Product Development and delivering on a product roadmap, with experience of Agile or other software development methodologies  Ability to establish and maintain effective working relationships with all levels within the organization, internally and externally Excellent communication and collaboration skills to collaborate with various partners and to understand & articulate business outcomes Curious and inquisitive, happy to ask questions and challenge the status quo Understanding of the AML/KYC domain is preferred University degree or equivalent experience is desirable 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.