**Overview** **About BU:** The Creative team at Epsilon is dedicated to delivering data-driven digital media personalization with a powerful and innovative approach. We excel at understanding customers online and crafting impactful messages that resonate with their real-time behaviors and preferences. Our goal is to help brands forge meaningful connections with their audiences and ensure those conversations continue. Comprising a diverse group of talented professionals—Art Directors, Copywriters, and Video Editors—we collaborate seamlessly with teams like Creative Strategy, Digital Production, Creative Technology, and Creative Operations to produce striking and personalized content that stands out in today’s competitive landscape. By integrating AI (which we've been doing for years, by the way) and data-driven insights into our creative processes, our team not only enhances customer experiences but also drives measurable business outcomes for some of the world’s largest brands. Being part of this team means having the strength of not just Publicis Groupe behind you, but also the valuable connections within this inclusive and dynamic group that contribute to your growth and experiences every day. **Responsibilities** At Epsilon, we help marketers create human connections that count, everywhere. Our Creative team—made up of over 100 designers, copywriters, digital producers, and creative technologists—are all part of this digital media revolution, and we’re looking for a **Manager, Digital Production** to join our team and make a powerful impact from day one. The Manager, Digital Production is responsible for managing a team of Senior Digital Producers, Digital Producers, and Associate Digital Producers. The Manager, Digital Production is accountable for the quality and timeliness of their team's production work, owning top-line initiatives while working to visibly elevate their team through participation in initiatives involving the Operations environment, processes and workflow. You’ll collaborate with other Team Leads and Managers to define and drive Digital Producer team goals and methods for elevating team skills connecting to the business goals. This role increases efficiency and the quality of deliverables by identifying and recommending ways to automate aspects of the work, contributing to the standardization of common tasks, and innovating new methods for executing the production and content management processes. This role is responsible for all aspects of personnel management within their team, including working with the Associate Director and Vice President to set team and individual goals, conduct annual and mid-year reviews, hold weekly 1:1 meetings with, and facilitate the continued professional growth of, their direct reports. This role represents the Production Team in projects and discussions involving stakeholders across Creative and the broader Operations environment. **What you’ll be doing…** **Leadership** + Manage and mentor a diverse team of digital production professionals. + Oversee daily workflow, ensuring adherence to established processes and timelines. + Initiate cross-team projects aimed at enhancing automation, efficiency, and production capabilities within Creative and Operations. + Coordinate with multi-disciplinary teams to meet company objectives while delivering high-quality creative outputs. + Prioritize tasks effectively while managing multiple projects under tight deadlines. + Foster proactive communication among designers, engineers, account managers, and front-end developers. **Production Efficiency** + Analyze existing workflows across teams to implement improvements that enhance efficiency and reduce production time. + Deliver exceptional production work that adheres to client brand guidelines while collaborating effectively with designers and developers. **Elevation** + Drives exceptional work by improving efficiency & automation. The Manager, Digital Production analyzes work processes across teams, proposes recommendations on how to enhance operations to leadership team, owns and implements the rollouts of solutions + Primary areas of focus involve cutting production time, improving the quality of deliverables and automating process steps. + Is the Subject Matter Expert for tools, applications and special projects. Actively collaborates in team, department and company level initiatives as a subject matter expert bringing specailized industry expertise, a proactive problem-soving approach and dynamic leadership. **Qualifications** **Ideal background…** + Bachelor’s or Master’s degree in Digital Media or a related field; equivalent work experience is acceptable. + 8-10 years of experience in digital production roles with at least 4 years in direct team management. + Proven experience in personnel management and team leadership. + Strong written and verbal communication skills. + Proficiency in digital image processing (cropping, manipulation, retouching). + Expertise in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and Microsoft Office applications. + A robust portfolio showcasing design samples and previous work in digital media. + Deep understanding of asset optimization concepts such as resolution/DPI, raster vs. vector graphics, font management, and file size considerations. + Exceptional attention to detail along with strong organizational skills. + Excellent project management abilities paired with effective problem-solving skills. + Demonstrated capacity to collaborate within a team environment while providing clear direction. **Preferred Qualifications:** + Experience in video/sound editing is a plus. + Familiarity with HTML/CSS/JavaScript development is desirable. + Experience with Content Management Systems (CMS) is advantageous. **Additional Information** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse) . **Epsilon is an Equal Opportunity Employer.** Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.