**Key Responsibilities:** + Develop and maintain a collaborative relationship with the Business and clients, acts as a trusted advisor on operational matters. + Overseeing day to day operations, and owning client issues end-to-end across + Implementation of policies and controls within the unit and ensures staffs are aware of their obligations. + Leads benchmarking and process improvement initiatives to improve controls and make processes more efficient and transparent + Coordination of key projects/initiatives for RPC and the Department. + Identify opportunities for automation and straight-through-processing, working in partnership with Technology + Management and forecasting of headcount, requesting hires. Identifying risks to headcount targets and managing those risks + Execution of the communications strategy, providing consistent messaging across the organization + Engagement of key stakeholders across Operations, Technology, HR and Product + Manage ad hoc requirements in a high pressure environment **Qualifications:** + Team Management skills will be an advantage + Knowledge of the KYC policy would be an advantage + Project management skills + Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments + Experience of working in a process-driven environment + Experience of a financial services environment + Experience of working in a controls-focused environment + Excellent interpersonal and communication skills + Strong organizational and follow-up skills and the ability to multi-task effectively. + Customer orientated + Must have strong self-management and be ready to use own initiative + Ability to remain calm and objective in a high-pressure environment **Citi Handlowy offers:** + Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under _Benefits for you_ and _Benefits for your loved ones_ sections). + Possibility to gain globally appreciated work experience. + Friendly and supportive culture and team. + Flexible and partly-remote working conditions. Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: BankHandlowyPolandPrivacyNotice (https://careers.citigroup.com/docs/policies/BankHandlowyPolandPrivacyNotice.pdf?ieNocache=483) Please read the information about internal reports procedure – Whistleblowers Protection Act: BankHandlowyPolandWhistleblowersProtectionAct (https://www.citibank.pl/poland/files/ustawa-o-ochronie-sygnalistow.pdf) ------------------------------------------------------ **Job Family Group:** Private Client Coverage ------------------------------------------------------ **Job Family:** Client Onboarding ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.