The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
This role will be based out of our Dublin, Ireland, office.The role of a Manager within Enterprise Servicing (ES) plays a pivotal role in PayPal’s strategic initiative to revolutionize customer service. Responsible for managing a team of professionals as they lead our largest merchant customers. The Manager will be there to ensure a smooth functioning of the day-to-day operations team. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers a white-glove experience to our merchants. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Meet our team:
The Enterprise Servicing function is a collaborative, high-performing close-knit group that works closely with Enterprise Sales and cross functional teams. We value creativity, commitment, and a positive work environment where new ideas are encouraged.

Job Description:

Your way to impact

As a Manager within Enterprise Servicing (ES), you will not only support your team in resolving issues and ensuring operational excellence but also prevent future problems and optimize service delivery. You are expected to foster a supportive and motivating environment that encourages professional development and high performance while advocating for your team and their customers.

Your day-to-day

In your day-to-day role, you will:

Oversee and drive talent development initiatives to enhance team members' skills and career growth.

Provides career and performance development with their team to motivate autonomy and mastery to unleash potential 

Develop a great place to work climate within the team, inspiring them to share mid-long-term vision and create a real sense of inclusion and belonging. 

Coaching/mentoring the team utilising a variety of proven coaching techniques. 

Review and observe that employees follow procedures, process flows, and guidelines and react proactively to any gaps.  

Implement agreed processes and policies that support the portfolio and ensure a professional and structured manner to achieve and review the same regularly.  

Completely customer-focused and liaises closely with senior management on operational, customer health and product concerns with agreed and measurable KPI’s

Team advocate, representing teams' interests when working with other key cross-functional support teams and stakeholders 

Manages escalations as required, ensuring they are addressed within established SLAs and to a first-contact resolution view. Be the point of contact for our internal stakeholders for high-priority escalations. Reviews and determines root cause of escalation and makes recommendations to avoid such future escalations. 

Foster a collaborative and high-performing team environment.

What do you need to bring?

Qualifications:

Minimum 5-7 years' Experience in People Management/Leadership and overall 9+ years' experience

Prior payments industry experience preferred

Experience successfully navigating matrixed, cross-functional team environments

Ability to work at pace and tenaciously pursue resolution of complex issues

Bias towards action and desire for continuous learning and development

Bachelor’s degree or equivalent experience

Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.