St. Jude's Facilities Operations and Maintenance department is looking for a Program Manager - Facility. This role will lead efforts to assess the condition of assigned building and associated systems, identify deficiencies, and initiate proper corrective action. This position will develop and implement life-cycle driven actions such as contracting for replacement of end-of-life equipment and maintain compliant records to document all actions taken on buildings, systems, and personnel. This role will lead facilities maintenance programs and ensure safe and proper supervision. This role requires at least an associate's degree and at least 5+ years of experience in facilities maintenance or similar. Experience Exception: 2+ years of experience in facilities maintenance or similar with a Bachelor’s degree. You will also need 2+ years of experience managing people as direct reports. If you have experience with facilities maintenance programs and an associate's degree, this may be the right adventure for you! Job Responsibilities: Lead and manage the overall execution of facilities maintenance projects and operational implementation of one or more compound programs of varying complexity. Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance in the absence of Mgr-Facility Maintenance. Ensure safe and proper supervision, monitoring, operation and maintenance of assigned areas, including systems and equipment according to departmental policies and procedures. Lead development and implementation of standards, policies and procedures for facilities maintenance. Resolve problems, emergencies and other matters affecting assigned areas of responsibility, including associated systems and equipment. Engage in hiring, performance management, and other people processes. Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions. Minimum Education and/or Training: Associate's Degree (e.g., Administration, Engineering, Facility Maintenance Technology, Engineering Technology, Mechanical Technology, or similar program Minimum Experience: 5+ years of experience in facilities maintenance or similar. Experience Exception: 2+ years of experience in facilities maintenance or similar with a Bachelor’s degree. 2+ years of experience managing people as direct reports. Experience in providing QA/QC with projects and experience with either DNV or The Joint Commission preferred. Experience leading projects/ processes end-to-end including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred. Experience developing and implementing department-wide process improvement initiatives. Some experience presenting in team meetings and/or to senior management. Proven performance in earlier role. Licensure, Registration and/or Certification Required by SJCRH Only: Steam and HVAC License from Memphis/Shelby County and/or the state of Tennessee, preferred. DNV CHOP B or equivalent, preferred. Special Skills, Knowledge and Abilities: Able to draw insights from different sets of data and quickly understand why issues are happening. Solve problems quickly by identify the right causes. Encourage others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized. Can present/facilitate independently in senior-level meetings. Present information as a structured story and anticipates questions well. Address difficult questions and challenges effectively. Able to effectively influence others using facts and logic. Keep teams energized and focused on high-quality results. Think long-term in building and executing metrics-driven plans and stretch goals for St. Jude. Build structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do. Build a culture of customer centricity among peers and teams. Understand nuances and complexities of a customer issue/requirement and goes over and above in thinking through new alternatives. Anticipate and address critical customer needs through engagement with cross-functional stakeholders. Leverage technical expertise to assist with the design and development of facility maintenance standards, processes and programs. Conduct regular audits and identify trends, patterns, and insights from the data to drive operational improvements. Work closely with other teams to ensure quick and efficient routine and emergency maintenance procedures. Demonstrate physical fitness and is able to work in a stressful environment. Able to deliver results through others by setting stretch goals and holding them accountable. Coach team members with concrete feedback and improvement ideas, including addressing employee relations concerns. Explore opportunities for development of direct reports that makes their work enriching, empowers them, and stretches their growth in lateral areas. Physical Demands and Working Conditions: List any Physical Demand required of the job (such as the ability to lift 50 pounds) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. The employee must move about the workspace to access the work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface. Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Manager - Facility Program. Explore our exceptional benefits! Diversity, Equity and Inclusion St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment. Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future. St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.