Manager Field Service Optics Germany (m/f/d) Job Locations DE-BW-Ettlingen Posted Date 15 hours ago(8/19/2024 10:39 AM) Req. # 2024-16619 Position Type Employee Overview

The function of the DE Optics Field Service Manager is to manage the German Field Service Team as a highly competent, efficient and effective profit generating engineering service to the customer base. They will have an effective technical capability to enhance and support product sales opportunities based upon continually updated knowledge of customer expectations developed through ongoing personal involvement with the activities of installation and servicing teams. 

 

Responsibilities

Responsible of the day to day planning and execution of the work:

 

Organize Engineer dispatching to properly prioritize and fit instrument repair jobs into the planning of installations and PMs using all available resources.Allocate and control tasks to individual members of the FSE team taking full account of training levels, experience and workload.Steer and Manage sufficient Skill levels for FSE to ensure competence, response times, first time fix ratesMain Responsible for Service escalation handling.Ensure Quality Relevant Data is collected and exchanged with QM, BU’s and Production.Ensure Salesforce Standards are followed Manage customer loyalty by frequent direct customer contact – pro-active and re-active incl. on-siteProvide a point of contact and act as an interface between Service, Sales, Back Office, and Remote Solution CenterEnsure local compliance of operations and application of local Health and Safety laws

Responsible for finance objectives:

Local revenue recognitionService revenue and gross margin Assist in preparation of business plan Territory headcount planning and development

 

Responsible for team management:

Monitor and assess effectiveness, abilities of individual engineers and make informed recommendations for qualification measures, promotions or other personnel related actionSchedule and attend local service team meetings Plan Field Service Engineers development and training Organize and complete Field Service Engineers appraisal and mid-year reviews and set objectivesIdentify and request human resources when the criteria is met through the current approval process

 

Responsible for reporting to CALID EMEA Service Management:

Analyze and follow up on Key Performance Indicators Work closely with EMEA Service Management to leverage all quality issuesAssist with the implementation of common working rules Attend and participate actively in service management meetings Develop an ongoing relationship with EMEA Service Management and other local Service ManagersDeliver new ideas, initiatives to improve overall Service deliveries and team performance Qualifications PersonalPersonable, approachable and able to communicate easily and effectively at all levelsHave excellent people leader skillsConstantly challenging the status-quo and striving to improve Service Performance. Initiating corrective action as well as improvement projectsAbility to proactively and effectively respond to urgent or rapidly changing situationsAbility to provide leadership and direction to a large team and effectively exercise delegated authorityQualificationsA degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience.A solid background in technologically advanced instrumentationTeam Management experience A good of both spoken and written EnglishA current valid driving licenseNo visa or other restriction preventing travel in the USA or EU.Skills and ExperienceUnderstanding of the Company’s products and core technologiesDemonstrable ability to lead and motivate others and contribute to the organisation of a large team of skilled individualsVery good personnel skillsWillingness to expand personal efforts to meet and exceed expectations Salesforce, Excel and Powerpoint Knowledge Very Good communication skills in English, written and spoken. Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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