Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
We are looking for a passionate Finance & Strategy Manager to be part of our global team. This role will be based in Manila and report to the Corporate FP&A Manager who is based in Amsterdam. The other members of the team are based in Los Gatos and Mexico City.
Responsibilities
Be the primary partner for the APAC Customer Service leadership team on key strategic, operational, and financial analyses in order to improve the quality of service and drive cost efficiency improvements across our Customer Service network.
Forecast customer service contact volume across APAC markets to support short-term staffing decisions and long-term strategic planning, as well as expenses for corporate planning and budgeting purposes (earnings guidance and board of director meetings).
Use both quantitative and qualitative data to guide strategic decision-making
Develop tools to drive performance improvements and surface customer insights, either individually by developing dashboards and decision frameworks or through partnership with our Data Science and engineering team (for more complex, high-impact initiatives).
Qualifications
Minimum 7 years of experience in a highly analytical environment, preferably in a management/operational consulting firm or a competitive financial/operational rotational program, with extensive experience conducting quantitative and qualitative analysis.
Extreme proficiency with MS Excel/Google Sheets is expected.
Experience working across multiple APAC markets and entities will be considered a plus.
Proficiency in English. Other APAC languages will be considered a plus.
Proficiency in working with relational databases, data, and reports; SQL, Tableau, and Tableau Prep. Knowledge of Anaplan is a plus.
Must be a self-starter, disciplined to work effectively autonomously, while also collaborating with cross-functional teams (within and outside of Customer Service).
A successful candidate will have a strong track record of identifying key questions, defining, performing, and coordinating analyses, and communicating findings clearly and concisely.
Comfortable with ambiguity and able to frame key questions and the analyses needed to solve complex problems.
Ability to learn quickly is essential, as well as feeling comfortable to work in a fast-paced environment, and exhibit the highest personal and professional standards of integrity and ethics.
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.