Position Description

The manager is responsible for coordinating and facilitating identified organization-wide strategic operations improvement initiatives. Serves as project manager and internal consultant to management, staff and physicians in the areas of financial services and process improvement. Works with hospital leadership to define project goals, develop detailed work plans, establish timelines, identify performance measures, and implement process change. The manager will work closely with Northside management to facilitate and influence each initiative to meet its objectives. Will also help the director in advising department leaders on strategies for change management, communications and operations improvement. The manager will help develop a methodology and branding for operational improvement efforts conducted by the department. Leadership skills include ability to instill vision, to create focus, to anticipate consequences and trends, and effect change, This position requires an individual that is a self-starter; demonstrates exceptional project management skills; has the ability to effectively manage people, projects and multiple priorities; demonstrates the ability to successfully affect change; works with minimal supervision to meet broadly defined goals; demonstrates tact and diplomacy in situations of conflict and controversy; and demonstrates exceptional communication and presentation skills.

 

PRIMARY DUTIES AND RESPONSIBILITIES

Design and implement clinical operational programs within acute and post-acute care. Manages the work of assigned staff including:  Operations Improvement Coordinators, Senior Project Analysts, Staff Project Analysts, and other hospital staff.  This supervision includes:  overseeing the quality of work performed, evaluating performance, hiring, firing and disciplining as appropriate.  Multiple teams will need to be managed at one time. In conjunction with hospital management, assesses hospital financial operations to develop project goals and priorities for reengineering and process improvement efforts.  Sets priorities for the Operations Improvement function.Communicates with department leaders on the organization’s priorities.Ensures that resources are available to address the process improvement needs of the organization. Manages multiple process improvement projects.  Develops project work plans and timelines based on established needs.  Defines measurable improvement goals for each project.  Oversees the work of project teams and assigned staff in meeting project objectives and achieving quantifiable results.  Ensures that implementation plans are developed, improvements are achieved and methods for monitoring processes are in place for sustaining improvements.  Provides status reports and updates to the director and other senior management members. Analyzes hospital management and financial operations for potential improvement opportu­nities.  Designs and recommends processes, systems, procedures and operational changes to increase efficiency and effectiveness.  Establishes implementation plans and ongoing performance measurements to ensure desired results. Works with management, departmental and interdepartmental staff in identifying operational problems and inefficiencies, developing and evaluating alternatives and improvements, selecting the optimal improvement, and establishing implementation plans. Serrves as a technical advisor and internal consultant to all hospital management and staff on the use of CQI tools and techniques, analytical techniques, and statistical applications.  Develops and maintains project methodologies for Financial Services projects. Researches and collects regulatory information to maintain expertise on government and Affordable Care Act mandates.  Prepares teams to ensure Northside adapts processes to maximize financial incentives and minimize financial penalties for the organization. Participates in large scale technology projects.  Helps with strategy, selection process, negotiation, and implementation where necessary.  Involved in all technology related decisions for systems and services pertaining to patient financial services and health information management. Practices proper safety techniques in accordance with hospital and departmental policies and procedures.  Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to appropriate personnel.

Position Requirements

REQUIRED:

1. Bachelor’s Degree in Business Administration, Health Care Administration or other related field.

2. Three (3) to five (5) years of healthcare experience in management, operations improvement, PMO, or health care consulting.

3. Previous experience in team process development, facilitation, and education.

4. Previous supervisory and/or consulting management experience.

5. Working knowledge of microcomputer applications, including Microsoft Office applications.

6. Excellent written and verbal communication and presentation skills.

 

PREFERRED:

 

1. Master’s degree in Business Administration, Health Care Administration or other related field. Manager, Process Improvement and Financial Services 

Service Area Overview