Job Description

HGV Now Offers Day One Team Member Benefits – eligible for health benefits and 401k as of Day 1 of employment!

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres.  We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course.  Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of.  Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

We seek a Front Office Manager to join our team. Don’t miss out on the opportunity to work in a fantastic resort in a breathtaking environment. You will deliver efficient check-in and check-out services and coordinate front-office activities in this position. 

 

What will I be doing? 

Handle day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Assist in the daily maintenance of room inventory status. Leads the Front Desk team by crafting a positive work environment. Oversees and resolves resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Maintains a positive collaborative work environment between staff and management. May be required to perform other reasonable duties as requested by management. Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. 

Why Do Team Members Like Working For Us:

Recognition Programs and Rewards Discounted hotel rates  401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities
And more!
 

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.