For the adidas, eCommerce is a key strategic priority with an ambitious annual sales goal and the overall objective to build a further successful pillar of our commercial business model along Retail and Wholesale. Consumer is at the heart of everything we do. Operational excellence in Fulfilment, consumer experience with returns are the key topics in Digital operations function and integral part of eCom strategy. In the eCommerce Fulfilment Operations team, this position is responsible for driving projects execution, testing, and implementation to ensure successful rollout, aligned with the channel's business strategy implementation.

 

Main Responsibilities:

 

Connect with Fulfilment Product Owners and Supply Chain stakeholders to follow up the implementation of new functionalities or services, for example, implementation of new carriers. Follow up the validation of scenarios related to the testing phases, guaranteeing the full functionality of new capabilities or services. Drive the day-to-day operational activities related to Fulfilment by closely monitoring the E2E delivery and returns performance, across the Distribution Centres and the carriers Initiate the right actions to ensure that the delivery services are meeting SLA and escalate to Sr. management when required by providing fact and figures Support day-to-day issue resolution for existing capabilities and features with operations and product teams, by identifying, logging, and tracking issues that impact the customer delivery and return experience Support projects in new system implementation by ensuring a proper risk mitigation plan, full control of order flow and lead the coordination of issue resolution (status, reporting, data on label, etc) and identify issues that will impact our customers. Guarantee the communication flow of the project updates with the Digital Consumer Operations team, bringing visibility of milestones completions, changes in processes and potential risks

 

Day-to-day Operations - As part of the daily operations and DC integrations, this position will oversee:

 

Support testing for Fulfilment programs, for example system updates (WMS, OMS, ERP, etc) and services implementation, guarantee in-full functionality and escalating defects and blockers Follow up Fulfillment Programs and projects priorities, guaranteeing the quality Ontime follow-up on process deviation with an effective resolution action and time Continuous effective and efficient monitoring of performance On-time escalation of critical execution with high business impact, including the right level of detail to support driving solutions

 

Key Relationships:

 

Supply Chain Development SCM Transport & Warehouse Teams eCom Operations, Consumer Services, Customer Experience, Analytics, Partner Program Global IT & Finance

 

Knowledge, Skills and Abilities:

 

Outstanding problem-solving skills - able to identify, analyze, and propose solutions to various technical and business issues Strong MS office skills, with an emphasis on Excel Strong interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management Fluent in English (written and spoken) Ability to be detail oriented and manage multiple priorities under tight timelines Ability to quickly adapt to changing business processes and business partners A can-do attitude and still high attention to detail, self-initiated and pro-active mind-set

 

Requisite Education and Experience / Minimum Qualifications:  

 

University degree Business, eCom, Digital Marketing, Supply Chain or Economics. Master is a plus Working experience in supply chain, ecommerce, operations  (+3 years) Good Project Management Skills