The Role

Performance Objectives:

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics. Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support Lead and/or participate in ad hoc projects

Teamwork:

Oversee adherence to defined processes in GHRS Lead process efficiency, monitoring of workload and the implementation of the improvement projects Identify the potential for better team efficiencies and agree with the leader on their implementation

Integrity:

Fully responsible for keeping employee data accuracy and privacy

Respect:

Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas. Enrich the processes and the value-added services for the internal customer

Excellence:

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Key Performance and Success Indicators

Performance Result based improvement and management Leadership and people management Knowledge management and learning Teamwork

The Requirements

Bachelor's degree requiredPrevious working experience in HR Shared Service Centre requiredStrong knowledge of HR systems and databasesExperienced in Project Management is required for this positionExcellent MS Office skills.Strong leadership skills.Strong written and verbal communication skills.Ability to plan and prioritise workload.Ability to use own initiative but work under instruction as required.Ability to work as part of a team and alone with a ‘can do’ attitude.Maintain good working relationships with colleagues across HR. Ability to provide a high standards of customer care.Methodical and organised approach.Quick Learner and self-motivated.Flexible and Adaptable to Changes.Willing to be assigned on rotating shift and in North America hours.

 

WTW is an Equal Opportunity Employer