Join our Team

About this opportunity:

In this position, you will manage and lead respective sub-units within the organization in the delivery of quality support and services to all Ericsson employees globally through efficiency in operations and cost while maintaining good customer experience.

What you will do:

Monitors services being delivered to ensure adherence to SDA and SLA.Supports the implementation and achievement KPIs for their respective sub-units and ensuring positive customer experience, including Service Performance Reviews.Escalates foreseen critical and customer related issues to the manager.Addresses any escalation point in collaboration with the respective Team Lead. Drives continuous process improvements at the respective sub-unit. Tracks other potential service opportunities and assist in work creation/migrationSupports and helps the achievement of budget targets within their respective sub-unit and for the whole unit. Performs as department manager for and part of Core Leadership Team.

The skills you bring:

Good understanding of training and development processesStrong analytical and problem-solving skillsExcellent leadership & management skills Excellent communication skills (oral and written)

Qualifications:

Bachelor’s Degree in HR, Psychology, Business, Information Technology or other related field3 to 5 years of work exp as a Supervisor, Team Lead or Junior Manager. Open to shifting schedules and hybrid work setup (McKinley, Taguig office)