You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Project Management Office (EPMO), and the AENB Customer Remediation Strategy. 

The objective of the Customer Remediation Strategy Team is to effectively serve as the business product owner of certain platforms and processes used to execute customer remediations and to establish centralized strategies and protocols concerning financial and non-financial remediations to ensure we deliver on our promises to customers in a complete and accurate manner.  

The AENB Strategy and Execution Team is looking for a Customer Remediation Governance Manager that will ensure risk management is embedded in the day-to-day operations of the Customer Remediation Strategy Team. Their primary responsibility will be managing governance for critical platforms and processes relating to Customer Remediation. They will define governance and lifecycle requirements for remediations through published protocols that enforce consistent execution.

The successful candidate will be a strong compliance professional with a risk and control mindset that excels at cross-functional collaboration. 

How will you make an impact in this role?

Contribute to a culture of ownership, process excellence, follow-through, and cross-functional collaboration. Business Management of the PRSA/RCSA(s) and controls applicable to the Customer Remediation Strategy Team. Support the day-to-day internal and external exam management process, including Second Line and IAG reviews and regulatory engagements. Implement specific procedures and additional standards (i.e., escalation protocols), related to the execution of Customer Remediation. Collaborate with other teams across American Express to ensure end-to-end view of AENB customer remediation is covered from a controls perspective. Monitor the integration of regulatory changes & updates into the Customer Remediation framework and training materials. Maintain an external perspective on topical risk information, best practices and regulatory updates relevant to the AENB platforms.

Minimum Qualifications

Bachelor’s Degree Experience in risk management, compliance or audit (risk policies, procedures and controls). Understanding of critical risk management lifecycle activities. Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail. Project management skills, ability to prioritize and complete tasks. Ability to build strong relationships with all band levels and work effectively in a matrixed, collaborative team environment. Demonstrated ability to effectively engage, lead, educate, influence and collaborate to drive results.

Preferred Qualifications

Experience with data analytics Issue management and/or customer remediation experience High degree of familiarity with SharePoint, PowerPoint, Word and Excel.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.