Job Description

Join Hilton Grand Vacations and unlock the path to your career success! As industry leaders, we specialize in crafting unforgettable experiences and making a positive impact in our industry and communities. You have the opportunity to become our Guest Services Manager, where you will lead our team and guarantee that our guests have an unforgettable and satisfying experience from the beginning to the end of their stay. Apply now to join our team and start your journey towards professional growth and fulfillment!

Here’s why you will love it here:

Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates Generous Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more!

Responsibilities:

Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Leads and accounts for the accurate collection of monies due to the property. Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests. Manages personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management.  Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Supervises payroll hours and reports.  Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.  Assists with owner and guest activities and recreation as required by management. Leads key control procedures. May be required to do other duties and special projects as assigned by Senior leadership.