We’re seeking a proactive and results-driven Central Performance Delivery Manager (Hotel Performance Support) based in our **Windsor, UK** office, to help our hotels operate at their best, ensuring efficiency, profitability, and exceptional guest experiences. This role works closely with hotel General Managers to align on performance plans, implement IHG tools, and drive the adoption of best practices. If you thrive in a collaborative environment and enjoy delivering impactful strategies, this is the perfect opportunity for you. **This is a 12-month Fixed Term Contract.** **Your day to day** + Deliver virtual consulting sessions to hotel GMs, focusing on IHG tools, standards implementation, and operational excellence. + Develop and monitor tailored performance plans, including action priorities, service support strategies, and recommendations for capital improvements. + Analyse hotel performance to identify opportunities, design strategies, and implement programs that enhance guest experiences and drive results. + Build strong relationships with hotel leaders, offering guidance, resolving operational issues, and connecting them with specialist resources as needed. + Collaborate with Field Operations teams to ensure alignment on performance action plans and generate synergies across efforts. **What we’re looking for** + European languages are essential. **English** , **Spanish** AND **Italian** are required. Other languages are advantageous. + General Manager or Head of Department experience in international hotel brand operations or commercial roles. + The ability to build strong relationships within a vast, matrix-lead organisation. You will also have the aptitude to collaborate and influence at all levels. + Experience participating in industry task forces. + Strong knowledge of IHG/Hotel systems and the ability to drive outcomes across the network. Closing date: 11th February 2025 \#LI-NT1 \#LI-Hybrid Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.