Job Title: Human Resources Manager (HRM)

Location: São Paulo (Alphaville)

Job Type: Full-Time

Job Summary: We are seeking a skilled and experienced Human Resources Manager with a robust background in the retail industry and expertise in talent development, talent management, conflict management, and coaching. The ideal candidate will play a critical role in shaping our workforce, enhancing employee engagement, and driving the overall performance of our team.

Talent Development:

Design, implement, and oversee talent development programs aligned with business goals. Facilitate training workshops and initiatives that foster employee skills and career growth.

Talent Management:

Develop and execute effective strategies for talent acquisition and retention, ensuring a diverse and skilled workforce. Collaborate with leadership to identify talent needs and succession planning.

Conflict Management:

Mediate conflicts and facilitate resolutions among employees, fostering a positive work environment. Provide guidance to managers and employees on conflict resolution strategies and best practices.

Employee Relations:

Conduct thorough investigations into workplace incidents, complaints, and grievances while ensuring confidentiality and fairness. Develop and implement action plans based on investigation findings to resolve issues and improve workplace culture.

Coaching:

Offer one-on-one coaching for managers and employees to enhance their leadership capabilities and interpersonal skills. Support managers in implementing performance improvement plans as needed.

Strategic People Metrics:

Analyze HR data to derive insights on employee performance, engagement, and retention, informing strategic decision-making. Develop and present reports on key HR metrics to senior management, highlighting areas for improvement and growth.

HR Policies and Compliance:

Ensure compliance with labor laws and regulations, developing and updating HR policies as required. Maintain accurate HR records and prepare reports related to talent management initiatives.

Employee Engagement:

Initiate programs and activities that promote employee engagement, satisfaction, and a positive workplace culture. Conduct employee surveys and feedback sessions to gauge morale and identify areas for improvement.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. HR experience in a retail environment. Proven experience in talent development, talent management, conflict resolution, employee relations, and coaching. Strong investigative skills and ability to handle sensitive workplace issues with discretion. Excellent presentation skills to effectively communicate with diverse audiences. Familiarity with strategic HR metrics and analytics. Strong knowledge of HR best practices and labor laws. Excellent communication, interpersonal, and leadership skills. Ability to thrive in a fast-paced environment and handle multiple priorities. Proficient in HR software and Microsoft Office Suite.